The_root_of_all_evil said:
Ok, let's see. Anti-Competitive practices, Bugged software, permanent security holes, forced UI choices, Vista, Marketing that deliberately lies, Anti-Trust violations, GFWL, No free DLC, dog food, Vendor lock-ins, the Halloween documents, hostile acquisitions, monoculture, public relations, blacklists, censorship, faulty products, FUD, Appeal to Fear...
In short, take a look at this 17 point document
http://en.wikipedia.org/wiki/Criticism_of_Microsoft
Also, anybody who reads pages on the Xbox support forums knows that Microsoft tech support is about as reliable as a bridge made out of marshmallows. Some of the support mods are useful and nice, but usually they just quote policy and never end up being able to do anything for you. And that time I posted a topic on there, a mod came in, immediately told me what the policy was regarding an issue that was SIMILAR to mine but very clearly not the same, and arrogantly marked his answer as the right one even though that's my decision to make, not his. And yes, he did indeed lock my topic as soon as he answered. At least I was able to un-mark his answer as "correct" and change the topic to "Not answered." That was my last move in protest. No, you did not adequately answer my question, you arrogant selfish lazy prick who can't even be bothered to read the opening post. And then when I wrote him directly about it, he said nothing.
The online is the best part of their support though. It only goes downhill when you get on the phone. Check the Xbox forums for issues with Xboxes updating. You'll find tons of threads about Xboxes being bricked by updates. And in almost every thread, the people tell you about Microsoft phone support either flat-out refusing to fix the console because it's out-of-warranty, or demanding a large amount of money to fix it, even though Microsoft IS THE ENTITY THAT BROKE THE CONSOLE IN THE FIRST PLACE WITH THEIR UPDATES. By the way, when you, the company, break your customer's product, you ARE responsible to fix it. Even if the warranty is expired. If YOU caused the damages, YOU have to fix it. That is the LAW. So not only is Microsoft unreliable, they actually break the law.
Remember that News article on The Escapist about Microsoft giving out free new-model Xboxes with a 250-gig hard drive to anybody who's Xbox disc reader was bricked by a recent update? Hahaha... right. And then they engineered bacon that's good for you. And developed a breast-enlargement procedure that doesn't result in back pain. Here's the thing: Even if your Xbox was rendered unable to read discs by that update, Microsoft support does everything in its power to deny there's a problem. They try to blame you for every glitch that occurs, and if you read the topics on the forum, you'll even find accounts of people being blamed for modding their consoles in spite of the consoles never ever being modded. Did anybody in here actually receive a new-model replacement for a console that was bricked by the update? Anybody? Yeah, that's what I thought.
They'll also release anything even if it's shit. The first release of the 360 literally eviscerated discs if you left them in after turning the console off and turning it back on. Also, Red Ring of Death. Oh, and releasing a console without wireless internet only to release a peripheral that costs 100-freakin-dollars. And releasing the Play N' Charge kit, which is plagued with issues too. And releasing Windows Vista, rather than burying it a mile deep underground in a locked chest just underneath a snake nest where it belongs. Then they even started a marketing campaign to make Vista look like it was better than it was.
Also, license transferring. Enough said. But I'm gonna say more anyway. If you want to play your DLC that you paid for and own, while offline, you better be using the same console you bought it with. It doesn't work on other consoles unless you're online because it's "licensed" to the console you bought it with, even though you're using your same account. But if you don't like that answer, you can go to Microsoft's website and transfer the licenses to your new console using their special "License Transfer Tool". Oh, and you can only do this ONCE A YEAR. The answer they give for this? "The license transfer tool was not designed to transfer more than once a year." No shit Sherlock. We know THAT it wasn't. What we want to know is WHY it wasn't. We want to know WHY you didn't fire the guy who designed it and get somebody else to code one that actually accounts for the fact that Xboxes sometimes need replacing more than once in a year because they're so faulty! Why wouldn't you provide a license transfer process that allows more than one use in a year, or more than one console at a time? Sony did. And any decent company would.
Why? Because Microsoft never does anything a decent company would.
And yet I'm probably still going to give them my money in the future, because I have such a strong, completely platonic love for Master Chief.