Anyone else besides me near Staten Island that wants to go see if we can run circles around the Geek Squad there?
Best Buy Swindles Customers With $30 PS3 Firmware Update
- Thread starter John Funk
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All too easy for people who are tech savvy enough but unfortunately just some people aren't and here in Vermont Best Buy does updates on a lot of things just not PS3 but Apple Ipod's and the likes because a lot of customers live in places where only dial up is available if any at all.Truly-A-Lie said:
Working in the best buy geek squad and computer department I have met customers who have benefited from the service and I have met customers who I tell them the truth and they can do what they need just by plugging it in. Most of Best Buys money comes from services. Customers have the right to refuse the service. It's not forced on them.
I gotta agree with best buy here, it isn't a scam. I mean if you go and pay to get your oil changed and the person doesn't tell you that you can do it yourself do you consider that a scam? No because it's considered common knowledge and a computer/ps3 whatever isn't any different. You don't just go buy a 30,000 dollar car without researching what your buying first do you? Of course not so if you buy a ps3 and you don't know it does something than that is your fault not best buys or Sony's because not only does Sony's machine come with a manual but Best Buy has sales people that will give you all the information you need and unless you just get a a rotten employee no one at best buy is gonna lie about something like that because they don't see any benefit to it, they don't work on commission or get any extra money for selling that soo...yeah, there is no excuse for buying something, even something for 5 bucks, if you don't know what it is or what it does, that almost epitomizes the term ignorance.
What's that?Alpha1089 said:
I CAN'T HEAR YOU DUE TO THE AWESOMENESS OF MY INTERNET.
[sub]Funny thing is that I got my PS3 from Best buy >.>[/sub]
*Time left to download Daggerfall: 2h 27m 41s*
fffffffffff
OT: This was the first thing I thought of when I read this article.
They gypped me a nugget.ProfessorLayton said:
No, seriously though, their corporate mission statement says that they "exist to glorify God," they've gotten in trouble for firing employees on religious terms, and they have a long history of collaboration with Focus on the Family, the most revoltingly homophobic non-profit you could imagine (they have a track record of fighting to get GLBTQA pride organizations banned from school campuses, getting gay marriage banned, and loads of other legislative bigotry).
They are just a little too fundamentalist for my taste, and any connection with FOtF makes we weary.
Also, Bobby Kotick, WTF? Why such a dick?
I still work for Best Buy. I'm part of a team that travels to different stores- there's six of them in my market that I visit on a regular basis. Haven't seen this at any of them, nor did I see the "We'll update your 360!" there. I saw both of them online, and if memory serves both claimed to be from a Best Buy up in the northeast.
Now, not to say that the Northeast part of the country sucks, but I am an Oklahoman and a firm believer that the northeast is full of fools. A few exceptions, but it's my counter to the popular opinion up there that all of us down here are hillbillies.
That being said, if someone was willing to pay me $30 for a five minute task that required me to push three buttons, I'd do it in a heartbeat.
Now, not to say that the Northeast part of the country sucks, but I am an Oklahoman and a firm believer that the northeast is full of fools. A few exceptions, but it's my counter to the popular opinion up there that all of us down here are hillbillies.
That being said, if someone was willing to pay me $30 for a five minute task that required me to push three buttons, I'd do it in a heartbeat.
Absolutely free if you already have an Internet connection with unlimited bandwidth, absolutely free if your connection speed is fast/stable enough with the power cooperating to complete the download before the PS4, absolutely free if you know someone who doesn't have the issues mentioned previous and absolutely free if you are that someone who also has: the understanding to complete it yourself/by yourself with the manual's help.John Funk said:
However I severely doubt whoever purchased a firmware upgrade has the wisdom, time and/or assets to get it for free if they threw $30 at a firmware upgrade.
Best Buy ripping people off with bogus service? Old news to me.
I knew someone who once hired out their Geek Squad service to fix a malware infection.
He needed his internet connection online (his computer was obviously not going to work); all they did was hook him up to their corporate network, scan his system, and when it told them that it could not fix it, they just stopped service right there and sold him a replacement hard drive that he could format to get his machine back up.
$250 later (40$ for a replacement HDD, $200 for service, the rest in tax), they had utterly failed to accomplish anything other than claim "Well, you go fix it".
I know the details on this one, because I fixed his computer.
2 hours of work (one waiting for Hijack This and applying removal tools, the last one temporarily downgrading Flash so he could actually run the goofy DSL-client install disc that his ISP sent him) and some updates later, and his system was back online, clean.
To be fair, I know which Best Buy he took it to out of the two choices within driving distance; and I know people from the other one he did not go to. They do good work. They don't charge $200 dollars for a botched job.
Geek Squad handled his case in a most unprofessional manner. This was something that even an amateur IT/PC Repairman should have been able to do, let alone a professional.
I knew someone who once hired out their Geek Squad service to fix a malware infection.
He needed his internet connection online (his computer was obviously not going to work); all they did was hook him up to their corporate network, scan his system, and when it told them that it could not fix it, they just stopped service right there and sold him a replacement hard drive that he could format to get his machine back up.
$250 later (40$ for a replacement HDD, $200 for service, the rest in tax), they had utterly failed to accomplish anything other than claim "Well, you go fix it".
I know the details on this one, because I fixed his computer.
2 hours of work (one waiting for Hijack This and applying removal tools, the last one temporarily downgrading Flash so he could actually run the goofy DSL-client install disc that his ISP sent him) and some updates later, and his system was back online, clean.
To be fair, I know which Best Buy he took it to out of the two choices within driving distance; and I know people from the other one he did not go to. They do good work. They don't charge $200 dollars for a botched job.
Geek Squad handled his case in a most unprofessional manner. This was something that even an amateur IT/PC Repairman should have been able to do, let alone a professional.
They do this with everything. I bought a laptop for my mom several months ago and the associate kept mentioning how the Geek Squad could take care of the ton of extra trials and junk that always litters the desktop for a small fee. I told him I could handle it. He said it could take hours.
I turned on the computer and there was one trial service on the desktop. The laptop was very clean, but I doubt they would've told me that if they had taken it out to the back.
It was a Toshiba, in case you were wondering.
I turned on the computer and there was one trial service on the desktop. The laptop was very clean, but I doubt they would've told me that if they had taken it out to the back.
It was a Toshiba, in case you were wondering.
A dig on Wii owners? Wii shall rise up and beat you to death with our nunchuks and foam peripherals, shove gamecube controllers into your ports! You shall pay for insulting the almighty Nintendo!!!cursedseishi said:
That aside, they have an installation fee for everything. You could take your computer to them, take your copy of Warcraft 3 to them, and say "I'm too lazy, install this." You COULD do it yourself for free, but it's the fact that they're having to do it on their time that they're charging a minimum installation fee.
I don't think any customer will really use that service, and it can actually stop the less tech savvy potential customers from buying the system, thinking that they probably would need to go back to the store ever few months and pay for an upgrade, unaware they can get them for free at home.