I think Microsoft should of came prepared better. Make sure they had clear answers, and everyone allowed to talk about it on the same page. They should of gave alternatives to people that couldn't be "always connected". The problem was on all ends company and games. Instead of treating the consumer like dumb sheep that are suppose to follow, they should of prepped and been completely honest with everything. The consumers should of given the company a chance to give those proper answers.
As soon as it was announced at E3, there were those that already bashed the company. That alone spawned those with lack of knowledge or patience into the masses. I honestly believe that a lot of younger consumers were following their friends or what they heard from their favorite YouTube channel. As I've said there should of been alternatives for those that the system didn't reach out to. (It was completely wrong for Microsoft to say that was the 360). The thing is we do live in an "always connected" sosiety, and most of us that lose Internet regain it shortly after. I think if they were to concerned, they should of had disks that have a code that is scanned, and locked to the console for the offline play if they were that concerned.
When everything started coming down on the heads of Microsoft, they should of admitted envy thing there, and came up with a happy medium. Something that could still allow us to move forward, but still hit all demographic. I for one was concerned at first, but when I thought of everything, it didn't hurt me to bad. I'm nearly always connected to the net, I do not trade game in, I only let one or two friends ever borrow my games,. Now on the flip side, my Internet provider doesn't always have the best sevice and it crashes on occasion, but for only a few hours. I don't like always spending full price on games, so I buy them at GameStop for a cheaper price.
While on the point of bad things gamefly would take a big hit, unless a deal was made. What if Microsoft allowed gamefly to have an app on the One that allowed us to "rent our games digitally" over the console. At this point it could still be done like disks where they only have the ability to allow so many "digital rentals" at one time. Look at the plus side to it though, your games would come to you much quicker, never have to worry about a scratched disk, and possibly less cost since there is not as much physical storage/mailing costs.
I didn't agree that we had no access to any of our games when not connected, because we paid for them, and they are our games. Although, instead of taking away everything why not just allow us these options. We complained and the company didn't try to compromise they folded to the masses, and took away things that did appeal to people like me. There has to be a point where the consumer and the company figure out the problems together, when something like this happens. It was wrong on all sides to jump like they did. No one is entitled to anything. The company isn't entitled to tell us what we want, and we aren't entitled to expect everything we demand. We are a spoiled society, but for a reason, everything is normally made as easy as possible for us. The Internet makes it easy for us to gather and complain or get excited about things.
I know I'm not agreed with by everyone, and some people would rather discredit everything and try to slam me on many things I said. Just take a second and think of what could of happened if both the masses and the company would of worked together. The people expressing what they would of wanted with a company listening.