Has RROD gone forever?

[8bit Hero]

I had a launch 360 and I got the RRoD last year at some point. I'm just hoping it wont happen again seeing as it's now well out of warranty :S

 

[WrongSprite]

I have never actually had the RRoD, and i have a launch 360. I am not sure if it is still happening though.

Ditto.

 

[mikecoulter]

I have a Jasper Unit, and it seems fine

 

[HyenaThePirate]

The RROD failure rate was what? around something like 20%
The only reason it seems like so many people experience it is because they've sold what.. 20 million UNITS?
You move 20 million units of any product and the amount of complaints goes up.
Honestly the RROD is only such a big issue because quite frankly nobody ever hears from the millions of Xbox owners who never had a problem because they dont feel the need to surf the internet and post about their system for all to see.
Even still, I don't think I've heard a credible source yet admit a problem with the Jasper units and if such continues, then when/if my launch 360 gets RROD, i'll probably just buy one of those. The system is still fun to play and I feel I've gotten my money's worth out of my purchase, had some great gaming experiences. Can't say I've felt that for my PS3 yet, but it'll get there... waiting just makes things all the more better when they arrive.

But I'll give microsoft one big thumbs up in an area I think people are far to quick to ignore: customer service. While the PS3 doesnt have a failure rate anywhere near (to my knowledge) of the 360, there is a huge gulf in terms of reported customer service. Microsoft dealt with the RROD issue quickly and aimed to please it's customers, trying to ease the situation satisfactorily. From what I've heard (mind you it's JUST hearsay, I've never had a problem with Sony customer service myself) is that Sony's customer service can be a bit difficult to work with, if not draconian, blaming their customers for the system's reported issues rather than admitting any possibility of flaw.

All in all, taking care of your console as with anything is key. You keep your xbox clean, where it can get air, cool, and dont bury it under your dirty clothes sitting on your carpeted floor, while your cat sleeps on it, and it'll be ok. Sadly, those days ended with your NES, probably the most resilient console ever made IMO.

 

[fix-the-spade]

The RROD failure rate was what? around something like 20%

Depending on who you ask, the RROD rate stands at anywhere between 16 and 32 percent, with some sites claiming as high as a 68-70 percent failure rate when things other than the RROD are included. It seems to vary quite widely but most sites sem to agree that the overall failure rate is somewhere around 30%.

Microsoft vehemently claims the failure rates have never gone above the 3-5 percent industry average....

 

[Hamster at Dawn]

I got the RROD about a month ago. I turned my Xbox off and on again and it was fine for a week then I got RROD again. So I kept turning it off and on about 20 times and it suddenly started working. Haven't had a problem since. I think that just proves that all your technical issues can be solved by "turning it off and on again" as we knew all along.

 

[HyenaThePirate]

The RROD failure rate was what? around something like 20%

Depending on who you ask, the RROD rate stands at anywhere between 16 and 32 percent, with some sites claiming as high as a 68-70 percent failure rate when things other than the RROD are included. It seems to vary quite widely but most sites sem to agree that the overall failure rate is somewhere around 30%.

Microsoft vehemently claims the failure rates have never gone above the 3-5 percent industry average....

But thats the problem. Nobody knows with any certainty whether it's 2 percent or 200 percent, with groups inflating or deflating that number for their own purposes. I personally dont think it's a big enough percentage to put someone off buying an Xbox though, especially now that they have changed the way they are manufactured. What percentage of meals through the MCdonald's drive thru are messed up when you check the bag? It's happened to everyone at least once, yet it doesnt stop people from going to Mcdonalds.

 

[IrrelevantTangent]

Well, it seems to have stopped, or reached the point where it isn't a significant problem anymore. I hear about more cases of swine flu than cases of the RROD. Wait...

 

[Weaver]

I have a 360 but I'm still so scared it will RROD. I also had a chance to talk to the designer of the memory transport at a Microsoft conference at my school. He was a nice guy, but a total idiot. I'm so terrified that it's actually running something system critical this guy cobbled together.

 

[MrGFunk]

I have never actually had the RRoD, and i have a launch 360. I am not sure if it is still happening though.

Oh dear, now you've done it. I hope they haven't heard you.

 

[Amarok]

But thats the problem. Nobody knows with any certainty whether it's 2 percent or 200 percent

Can I just ask how the hell anything can have a failure rate of 200 percent!?

What so, say there are 20,000,000 xboxes sold, and 40,000,000 of them have RRODed?

 

[Jumplion]

But thats the problem. Nobody knows with any certainty whether it's 2 percent or 200 percent, with groups inflating or deflating that number for their own purposes. I personally dont think it's a big enough percentage to put someone off buying an Xbox though, especially now that they have changed the way they are manufactured. What percentage of meals through the MCdonald's drive thru are messed up when you check the bag? It's happened to everyone at least once, yet it doesnt stop people from going to Mcdonalds.

(I don't know why, but I always seem to argue with you...)

30% doesn't seem like much, but for an electrical machine it is a hell of alot. As Fix-the-spade had said, the industry average is 3-5%. 25 more percents higher than the average? That's appaling! And that's not including problems like the E74 error and others that aren't covered by warranty.

Your McDonalds analogy fails because if an order is wrong, you go to the counter and ask for a refund or a reorder. No harm done.

However with the RRoD it's a little bit of a mixed bag. For some people, they do have to pay for an RRoD problem and any problem with their 360 that isn't covered in warranty they must pay for it anyway.

Think of it this way;

An advertised drug (lets say something that kills cancer cells or whatever) with a 33% failure rate would be taken off the shelves immediately.
A car with a 33% defuctional brake pads would be called back right away for safety.
A PC that breaks down 5 times in as many months (not due to viruses or anything on your behalf), it would be boycotted throughout the world.

I've seen people go through 5 Xboxes, 5 fucking Xboxes, in almost as many months. Each one of those Xboxes were sent to Microsoft, each one of them broke down, each one of them had to be sent in again.

I don't care if it's covered in warranty for free, you should not have to worry about your product breaking down on you every time you turn the damn thing on. You should expect your car to turn on as soon as you switch the keys in. You should expect the drug to do at least partially what it's advertised in doing. You should expect your PC to need a tune-up every couple of months, not a complete remodling.

EDIT: Let this be known, if my PS3 broke down 3 times on me (within reasonable timeframe) I would switch over to 360 because I, as a customer, should not expect my system to break down on me. Once is fine, things happen. Twice is a stretch, hopefully it's covered in warranty. Third time's the charm, you're out of here, you cannot expect me to continue dealing with this crap.

(though to be fair, I'd probably be a hypocrite and continue sending it in )

 

[Syphonz]

A friend of mine got RROD last week and I'm pretty sure his latest 360 was supposedly 'fixed.' I guess its still there, just not as frequent as before. My friend, I should point out, goes through electronics like clothes as if there's a way to break it, he'll do it. His PS3 and his roommates Wii both died somehow.

for once, I'll say the RRoD happened for a reason there. It committed suicide.

 

[DeadlyYellow]

I won't flame people with the Red Rig of Death stuff, but i will say this.

The failure rate of the 360 is (or hopefully was) absolutely appalling, and more so when you put into account of all the people willing to bend over for Microsoft to have their console break down multiple times.

I hope whatever Microsoft does fixes the RRoD, but nothing will ever erase that huge piece of turd hardwareing that they did with the whole RRoD fiasco.

But like I said, hopefully they can atleast pretend it never happened by trying to erase it.

They ever do anything about the disc scratching?

 

[jimduckie]

i've been doing some checking on the rrod problem and it doesn't seem that bad considering how many units were sold ,thet extended the warranty and like the auto industry some defects and failures are normal , most people don't leave enough clearance around their 360's ,it gets hot and don't stand it up ur blocking the air vents

 

[Jumplion]

I won't flame people with the Red Rig of Death stuff, but i will say this.

The failure rate of the 360 is (or hopefully was) absolutely appalling, and more so when you put into account of all the people willing to bend over for Microsoft to have their console break down multiple times.

I hope whatever Microsoft does fixes the RRoD, but nothing will ever erase that huge piece of turd hardwareing that they did with the whole RRoD fiasco.

But like I said, hopefully they can atleast pretend it never happened by trying to erase it.

They ever do anything about the disc scratching?

I don't think so, no.

The only errors covered in warranty is RRoD and the E74 error, everything else is up for grabs. But even with the RRoD and E74 error, some people still have to pay for those because of some random crap in customer service.