Yopaz said:
Oh whining might get results, but one can ask if the results are good or if they comply with the wishes of the person who whines. Takes Mass Effect 3 and the outcry of the ending. Because there were a lot of complaints and whining they made a DLC to improve on the ending, but because it was lost in the whining the real issue over the ending was lost.
To be fair, this is Mass Effect. This is Bioware, who doesn't seem to understand criticism at all.
Mass Effect 1: The lander sequences are clunky and poorly thought out!
Response: We'll remove them entirely and come up with a new mini-game.
Mass Effect 2: The probing sequences are slow, awkward, and boring.
Response: We'll remove them entirely and come up with a new mini-game. In the meanwhile, we'll patch it to speed up the flawed system that we're totally nixing for the next game, proving that while we can improve something, we choose not to.
Mass Effect 3: The ending disregards player agency and makes no sense!
Is there really any surprise that they drew the wrong conclusion? I think the only surprising part is that they didn't remove the ending entirely. It's their MO.
And yes, there was constructive feedback on all three. A lot of people thought the Mako sequences would be fine if the vehicle handled better and the level designs were also better, but they stripped it out. Same with the probe bits, though I've seen less constructive feedback on that. Possibly because it makes the Mako look like fun.
Response: make adverts talking about the hype around the ending as though it's a good thing, tout perfect review scores. After ignoring the customers for a good chunk of time, release an extended cut that pays no attention to the actual criticism involved.
I think Bioware is a really bad example.