In any job where you work with the public, you're instructed on how to handle these situations, and touching the customer in any way is an immediate loss of employment. It doesn't matter if you're the cashier or the manager. The only thing you can do is call the police.maddawg IAJI said:Okay, I'm calling bullshit arrested part. I may not know retail, but I know law and restraining a dangerous individual is not against the law.RaikuFA said:and get arrested and fired?maddawg IAJI said:I'm pretty damn sure that if they're attacking a coworker, you're allowed to restrain the customer. If not, too bad, they should be doing it anyways.RaikuFA said:yes they can, youre not allowed to even look a customer in the eye without their permission lest you get a beatdown for making the customer madmaddawg IAJI said:They wouldn't get fired for touching a customer if she is acting hostile towards themRaikuFA said:and what have the coworkers get fired over it? you know theyd get fired for even touching her
i dont think you know retail
And I don't care. If I was the manager of that area, I would not fire that person and I have a feeling that the shift leader (Who is standing right there in the red) probably wouldn't fire them in the end either. In a normal situation, you cannot touch a customer. This however, is not a normal situation.
Most people feel that it isn't worth risking their job to stop something like this, and they're right. You won't get hired by anyone else if you can't follow the rules, and the rules in these situations are pretty clear.
And as far as the law goes, if you restrain even a dangerous criminal, you can(and likely will) become the target of a lawsuit. And more often than not, the criminal will win.
The only sure fire way to get out of a situation like this, as just an observer, is to call the police. You keep your job, you don't get sued, and the proper authorities will handle the rest.