My Faith in humanity.... Restored?

[dystopiaINC]

Yes i know all the time it's just the opposite "I've lost my faith in humanity!"

but today something really quite shocking and heartwarming happened to me today.

laste weekend igot unlucky with work and was scheduled for Friday, Saturday, and Sunday, as in, the three busiest days of the week. It wasn't fun. by Sunday i was just plain exhusted, which is where the story begins.

Sunday night, the dinner rush at KFC, the drive through got hit first and the other 2 employees were on it. leaveing me to handle the from alone. at the time nobody was up front. two ladys come in, they needed a moment to read the menue, no problem there. they come up to order, argue about it between them selves in Spanish for a few minutes more. (by now more people are arriving). they finallt start ordering, and sure enough it's a very long, complicated order with several small requsets like "extra gravy" and "can i switch the thigh out for a drumstick?" it takes them a long time to order (more people in line now, I'm still alone) I make the order to their "specifications", now i'm starting to stress out, more people are coming in and some have waited so long they are leaving. last thing i g=had to do to complete the order, make three small mash potatoes and gravy cups. and it did. only to have them call me (rudely too) over to them and tell me "those are so small! can you put more in there?" (now i have to throw those away and restart them, and my now we have about 20 people waiting in line.I'M STILL ALONE UP THERE

So I threw the small mashes in the garbage, and i did it in a angry fashion. i'm up to the eyeballs in hungry people and i just got told the standard size wasn't good enough for them, i got told to START OVER. and it made me angry. i didn't voice my frustration. i threw some thing in the garbage harder then i needed to, not even to hard, i did it with my left arm and i'm not a lefty. it wasn't like i wound up for a base ball pitch. well that wasn't going to fly with these ladies. it made them want their money back. and the wanted to ***** to the manger about how "rude" i was to them. so i got the manger and took the next customer and ignored them yelling about my "poor attitude" fully expecting to get chewed out later.

to day was my first day working since Sunday, and a different manger told me about what happened to her on Monday.

On Monday an old lady came into the store and after she got her order she wanted to see a manger, so she could tell them how WELL I HAD ACTED ON SUNDAY, she said she was in line and saw the whole thing and thought the two women were being stuck up "bitches" to use her own term, and that she thought it was a amazing that somebody so young (19) handled the situation with out snapping at them, and that she would have come over the counter if they tried it with her. this little old lady, i remember her from the description. she came back the next day to tell the manager not to bust my ass for what happened the day before. she even remembered my name and everything.

I just in awe at how nice this lady was. faith in humanity regained.

 

[Vault101]

damn that must ahve been hard

but yeah all I can say is "daaaaaaawwwwww"

 

[Keoul]

Woah O.O
Glad to see people still sticking out for one another either if you're total strangers

 

[Erja_Perttu]

Le snip! Faith in humanity regained.

I had one of these a couple of years ago, back in the heady days when I worked retail.

I was working in a game shop, and I was helping a customer who wanted hardware, which takes priority over most other things because Yay Money! and my colleagues were all out back, either on break or doing out back stuff. I notice a woman and her family waiting by the till, so I buzz for assistance, but no one comes down. The queue gets a bit longer.

When I'm free I go over to help the woman and co out. I asked if she'd been having a nice day, and she said no, because I'd made her wait so long to be served.

Then she starts shouting at me that she's never been treated so rudely in her life, that she'll get me fired, and when my manager comes back she'll make a proper complaint, and she takes my name and leaves. Here's the good part.

Everyone else in the queue, so about three people, all stay until my manager comes down, and they all tell him there's some angry woman coming in to complain about me, and not to listen to her. One of them even leaves him name and number as a witness.

When she came back in, my manager told her he'd deal with me and she left, looking smug. How did I get dealt with? My manager popped to the cake shop next door and bought me a doughnut.

Faith in humanity restored!

 

[Zack Alklazaris]

She clearly has worked in food service. I am a great believer everyone should at least once in their life. Its a great way to learn to respect people who by comparison to what you do now/in the close future are "beneath" you.

While I completely understand wanting your order perfect, they clearly were not exactly in a Ponderosa. Where the hell was the other associates or better than that the manager? It sounds like your managers needs a kick in the ass because in that situation he/she opens a register himself to help clear the line. You never should of been up alone in a situation like that in the first place.

 

[Ragnarok185]

while there are a few pure humans in this world........

my faith in humanity will not be restored until the world changes it's ways.

 

[isometry]

It's weird that KFCs always set this up to happen, one person in the front who works the register and puts peoples orders together. Also I would hope mature adults wouldn't vent their frustration at the situation on someone who is just doing his job, but I guess some people just have to get upset over waiting 10 minutes for some fast food.

 

[Shinsei-J]

I love it when you get a good person in your shop.
Working at a video store I get crap like that sometimes so I know what it's like to have people yelling at you.
My worsed story is basic, guy comes in yelling. I'm by myself he's around 6'5 at the time I was about 5'9, I timidly say
"um sir if you would just calm down I'm a tranie and this is my second day and my boss should be back in a moment."
he said "I don't care" and proceded to yell at me for 5 minutes about something I dont know crap about.
This was also my first customer sevice job and I'm very bad with people.
fun stuff

 

[Appleshampoo]

Ha, the good old days of customer service jobs.

However, it is always those rare nice people that just make the job worth it. If you have like 50 bad customers in a row, number 51 who is the nicest person in the world will make it seem less crappy.

 

[dystopiaINC]

She clearly has worked in food service. I am a great believer everyone should at least once in their life. Its a great way to learn to respect people who by comparison to what you do now/in the close future are "beneath" you.

While I completely understand wanting your order perfect, they clearly were not exactly in a Ponderosa. Where the hell was the other associates or better than that the manager? It sounds like your managers needs a kick in the ass because in that situation he/she opens a register himself to help clear the line. You never should of been up alone in a situation like that in the first place.

this.

Worked at Taco Bell for a year and some months and I have had the same thing happen to me a few times.

Each time though the good managers would jump on the food line to help, or help out on the cash register.

The bad ones though, they happened to go on break, send people home, or do non-existent paperwork when there was 20 orders backed up.

With that, because of the bad managers, I will never work at a Yum! brand restruant ever again, since they believe in hiring managers that steal from employees instead of promoting people who have worked there since 1995.

ouch, yeah i get the feeling but the manager was really not at fault here, we had three people working including the manager, the manager and the other employee were in the drive-trhough

if any thing i blame not having enough people on the shift, which is true we needed at least 4 people that day.

She clearly has worked in food service. I am a great believer everyone should at least once in their life. Its a great way to learn to respect people who by comparison to what you do now/in the close future are "beneath" you.

While I completely understand wanting your order perfect, they clearly were not exactly in a Ponderosa. Where the hell was the other associates or better than that the manager? It sounds like your managers needs a kick in the ass because in that situation he/she opens a register himself to help clear the line. You never should of been up alone in a situation like that in the first place.

yeah i know why people get upset for waiting 10 min for fast food, but this lady was the one making US wait for her order and then it was a long and tedious order that took time to make, if it was the special we offered that day (the reason why it was so busy in the first place) then i could have made the order in a minute. hell in the time it took to take and make her order i could have filled out 5 other orders, i actually did finish 2 orders while she complained to the manager.

 

[Drenaje1]

Amazing. Someone was actually polite and nice? I don't believe it. Although, it didn't much 'restore' my faith in humanity. There's plenty of other assholes to balance this out, unfortunately.

 

[Zen Toombs]

-stuff-

Yeah, I've delt with such things before. It's no fun. Those halfway decent people make up for all the jerks though. ^_^

 

[thejackyl]

Yeah, as someone who works in customer service, it always shocks me when people are actually nice and compliment you. Most people either take you for granted and completely ignore you, or are the kind of people who think that because you're working for them that you are somehow below them.

I also love it when people who actually don't have a bias against you say something to your manager. Though most of the time I get yelled at by customers at my job it's because I'm telling them they can't get something with WIC or on Food Stamps (oh the joys of working at Wal-Mart). So it's pretty easy to explain to my supervisors "They were mad because I said "No""

Spoiler: Story Time

There was one time a customer was buying some nasty smelling chicken, as in I was gagging the entire time during the order. The customer was on the phone the entire time with the Home Office (She called the District Manager's number, we have it posted for customers to voice their opinions/complaints) about how I "smelled like I had rolled around in shit" and that "personal hygiene should be part of the dress code" (I don't disagree with this part, it should). I even try to tell her the chicken is bad, but she just yelled loudly "CAN'T YOU SEE I'M ON THE PHONE YOU LITTLE FUCK?!"

She pays, scoffs at me and walks out. 5 minutes later she comes back in returning the chicken. Glances at me with a really embarrassed look and kinda runs out.

Spoiler: Story Time 2

Another time, while I was working back in Layaway, I had a backed up line of about 4 or 5 people (one register, so it'll take awhile for each one). The second person wants 50 balloons blown up. I ring him up, he pays and the two associates helping me start that while I help the rest of the people.

Ten minutes later, I come out to a room full of balloons, a crying coworker, and a very pissed off customer. I ask what happened, and he starts screaming at me that we should already be done with his balloons and whatnot, and that "THIS WASTE OF SPACE SHOULDN'T EVEN HAVE A JOB HERE!" (He was pointing at the one that was crying) I tried to explain that we can't have so many balloons filled and tied up in so little time and he begins going off on the two girls even more. I get fed up and tell him he can either wait patiently or I can have him escorted out of the store (bluffing since I have no authority to do so)

He calls me out on the bluff and says "You finish these balloons in the next 5 minutes or I'm jumping the counter and taking care of it myself" I just responded "Get out of my store, or I WILL call the police" He looks like he's going to swing, and all I do is pick up the phone and dial for the managers office (3 digits, he probably thought i hit 911), and he screams at up and stomps out. The customers who saw the whole thing practically began cheering.

Lost story short: The really nice people, make up for the complete assholes.

 

[dystopiaINC]

Spoiler: Story Time 2

Another time, while I was working back in Layaway, I had a backed up line of about 4 or 5 people (one register, so it'll take awhile for each one). The second person wants 50 balloons blown up. I ring him up, he pays and the two associates helping me start that while I help the rest of the people.

Ten minutes later, I come out to a room full of balloons, a crying coworker, and a very pissed off customer. I ask what happened, and he starts screaming at me that we should already be done with his balloons and whatnot, and that "THIS WASTE OF SPACE SHOULDN'T EVEN HAVE A JOB HERE!" (He was pointing at the one that was crying) I tried to explain that we can't have so many balloons filled and tied up in so little time and he begins going off on the two girls even more. I get fed up and tell him he can either wait patiently or I can have him escorted out of the store (bluffing since I have no authority to do so)

He calls me out on the bluff and says "You finish these balloons in the next 5 minutes or I'm jumping the counter and taking care of it myself" I just responded "Get out of my store, or I WILL call the police" He looks like he's going to swing, and all I do is pick up the phone and dial for the managers office (3 digits, he probably thought i hit 911), and he screams at up and stomps out. The customers who saw the whole thing practically began cheering.

that last one...i would have cheered too, but all i can think off now is...

Doesn't matter, Got Paid.

lol cuz he paid for the balloons but stormed off before he could get them hahaha

nd yes the nice ones make up for the bad ones, but this lady just went above and beyond, she came in the next day to vouch for me (and get some food while she was at it =P) it was just lain amazing to see.

 

[rayen020]

it's those few that make up for the rest. Actually I've come to the conclusion that the customer decides how good their food is. If they are polite, nice, and sensible they will get better food and service 100% of the time.

I came to that conclusion the other night closing at the restaurant i work at. 10 minutes to close, everything is clean and restocked, and of course two people walk in. *sigh* hopefully it'll be simple orders so we can lock the doors and go. i work in a deli like restaurant so you can see the grill and cooking station from where you order. So they walked up to order saw the cooking area And said, "Oh when do you guys close? 10 minutes? nevermind we don't wanna mess your stuff up. We'll come back tomorrow." Somehow that one comment made me want to serve them more than any other customer we had that day. I was almost arguing with them to stay as they walked out the door.

Care about your servers and they will care about you.

 

[thejackyl]

snip

That's true, even if it was only $7 plus tax. I've got a million stories too, but those were the most recent.

 

[dystopiaINC]

snip

That's true, even if it was only $7 plus tax. I've got a million stories too, but those were the most recent.

yeah i could tell other stories, hell i've have worse customers than those two, i once had a lady call and complain becuse i gave her extra of somthing with out charging. why? becuse i didn't put t in the bag "neatly"

just this was both the most recent and the only time another customer went out of their way to stick up for, and even praise my conduct. give me warm fuzzies thinking about it... =)

 

[Atmos Duality]

Aye. Service jobs that force one to deal with the lowest-common denominator lead to..."interesting" experiences.

I've worked network/computer tech support, both in person and over the phone, and you find examples of people who just make you want to either invoke genocide, or change species to something less entitled.

But how rare it is for ANYONE to actually stick up for the beleaguered serviceman, especially when it requires them to keep their own patience.

Good story.