Okay, here's the deal with Apple products without any real bias either way...
Apple products aren't bad. They made a name for themselves years ago by offering reliable, accessible technology at an affordable price. Most of this battle was fought on the PC vs. Mac front, but it's carried over to the MP3 player and cell phone fronts, as well.
Apple used their fame to push the iPod (which was a good product, and had features that were revolutionary at the time) to become the most recognizeable- and, therefore, most purchased- MP3 player on the market. Soon, the iPod became synonymous with the digital music revolution, and Apple's unrelenting marketing campaign made sure that it stayed on top. Meanwhile, similar MP3 players from brands like Creative- who had their own level of credibility with technophiles for making quality hardware, but nothing that could match the mainstream appeal of the iPod- couldn't get shelf space at a store like Best Buy, and still languish on the shelves at Staples.
Now, Apple has reached the point where they are famous for being Apple. They are so deeply entrenched in their own fame that if they release something, the public automatically lauds it as a great product. Sadly, Apple has realized this, and are charging increasingly high prices for increasing unwieldy and ridiculous products. It also seems that, in a rush to stay ahead of competitors and imitators, Apple feels a need to rush out new generations of products as well as making products that the competition won't see coming.
Long story short, Apple was a great company that made a reputation for themselves based on quality. Now, they release products that are still decent, but flawed. However, their popularity and mainstream cred help keep them at the top.
As for the technical issues, think of it this way: How many people you know own an iPod/iPhone vs. another brand MP3player or smartphone? With that many people- millions, I'm sure- using these products, you're bound to hear stories of issues and glitches, especially on the internet. Even if the products are 99.5% reliable, that still means that one person out of every two-hundred will have an issue, and those people will complain.