Poll: League Of Legends And Horrible Customer Service In Gaming

[ThePenguinKnight]

Post this story on the LoL forums. I want to watch Pendragon shit all over it.

And he'll say what exactly? I'm at fault for the client running like a shit? And the other reports of people getting suspended and banned unfairly is just a figment of my imagination? This is a thread for grownups child, go play with your Youtube, and don't forget your helmet.

There's no bonus for reporting. You've lost a lot of credibility with that one claim, guy. Like, fault actual things, but once you get into the realm of just making shit up, anything factual you say is immediately called into question, because you had to fabricate one thing, that anyone who plays the game knows to be false.

Lost credibility with whom? People who don't believe in human error? How will I sleep at night? If you don't see the problem with "The Tribunal" and don't see how reporting someone you dislike to wipe them off the game knowing that nobody at Riots going to give a shit is a bonus I don't know what to tell you. I shouldn't have to go out of my way sending them messages, creating threads, and begging for my account back because some dipshit just thought it'd be funny to get me suspended/banned.

 

[Fat Hippo]

You're in the US, so count yourself among the lucky. You do not want to experience the problems they had and are apparently still having with the EU servers. Going down randomly, staying down for days, being laggy, the whole shitty experience.

But they make up for it in my opinion by often giving people free stuff when something like that happens. My brother got 2000 free Riot Points when he had server problems, and I've gotten a free IP booster for 10 matches once, so they try to keep people happy.

 

[Frostbite3789]

Lost credibility with whom? People who don't believe in human error? How will I sleep at night? If you don't see the problem with "The Tribunal" and don't see how reporting someone you dislike to wipe them off the game knowing that nobody at Riots going to give a shit is a bonus I don't know what to tell you. I shouldn't have to go out of my way sending them messages, creating threads, and begging for my account back because some dipshit just thought it'd be funny to get me suspended/banned.

Your lack of knowledge on the subject is showing. Tribunal and reporting are two different things. And you get a bonus for even participating in tribunal, there is literally no bonus for reporting.

This isn't human error, this is you flat out making things up...twice now. And hey, at this point whose to say you weren't throwing a shitfit in game? The way you just responded to me makes me think you might've. You repeated the same wrong point and got really offended.

Edit: And how you responded to the other guy in the same post. Really, "don't forget your helmet?" smooth move. You look like the paragon of humanity and not at all like someone who flies off the handle and rages at the slightest provocation.

 

[Hellar]

I say stick with LOL if you can, it is a great game. I also know what you are describing as it has happened to me, only a couple of times though not as much as what seems to be happening with you. From my understanding your client is closing at the in between stages of the match ending and going to the match stats page which then somehow counts as a leave(again happened to me, had the best kill/death/assist ratio on the team and won the match, client closed after clicking on the victory button and got a "leave" in my match history for last game).

As far as i know riot does use a auto suspend for accounts that a lower than 20, as your account grows in level the amount of leaves required for a auto suspend rises. After that it goes to the tribunal or riot for examination.

If you do decide to keep playing then i would recommend to keep playing against the AI until about summoner level 15, by that time you will have all summoner skills unlocked and a bit of IP to spend on a champion you like. Its not worth buying any runes until you hit level 30 and can get the tier 3.

Hope it gets sorted for you and that some of this wall of text was a help in some way.

 

[DarkishFriend]

I'd say if you're gonna stop playing League, don't move on to DOTA 2. The community is absolute shit. I've met some nice people, but there is always one dude on your team that is a jackass. I watch my entire team say to report one of our playings in all talk for being bad.

 

[Micalas]

Post this story on the LoL forums. I want to watch Pendragon shit all over it.

And he'll say what exactly? I'm at fault for the client running like a shit? And the other reports of people getting suspended and banned unfairly is just a figment of my imagination? This is a thread for grownups child, go play with your Youtube, and don't forget your helmet.

I see threads like yours on a daily basis on the LoL forums. In the history of the game, maybe 3 of the people who complained on the forums were wrongfully banned. The odds are heavily against you.

As for your last sentence, I'm an adult and I'm not retarded. It does say a lot about you though. I can almost guarantee the Tribunal took care of you. I can only hope the next one is permanent.

 

[Master Kuja]

For the kind of game that LoL is, that you can get matched up against someone who has a strictly better character than you because of runes and masteries and summoner spells is a sign of broken design. The principle of it turned me off of the game, because the model is basically pay to win.

Captcha: know your rights

I don't play the game seriously, but I do expect it to be fair.

Except it's not pay to win, every champion can be unlocked without paying a penny, you can't spend money to by runes, they have to be bought with IP that is earned through playing and mastery points are gained with each level.

You're not even at a disadvantage with the free week champions because unless you go out of your way to pick someone like Eve or Twitch, chances are you're probably going to do fine if you have any grasp of the game.
Even if you don't understand how the character works, there's enough well written guides available on Solomid to make basically all the champions easy to pick up and play.

That, and you don't even need to worry about runes until well past level 20 because anything that isn't a T3 rune is worthless, and by that time, unless you've spent every single IP you've earned on a different champion each time, you should have plenty for rune pages.

Hell, you unlock a new slot for a rune per level too, and before you're able to fill out a page with tier 3 runes, rather than having a small handful in a small number of slots, they make a negligible difference.

For all the faults League of Legends has, being pay to win isn't one you can attribute to it.

 

[randomsix]

For the kind of game that LoL is, that you can get matched up against someone who has a strictly better character than you because of runes and masteries and summoner spells is a sign of broken design. The principle of it turned me off of the game, because the model is basically pay to win.

Captcha: know your rights

I don't play the game seriously, but I do expect it to be fair.

Except it's not pay to win, every champion can be unlocked without paying a penny, you can't spend money to by runes, they have to be bought with IP that is earned through playing and mastery points are gained with each level.

You're not even at a disadvantage with the free week champions because unless you go out of your way to pick someone like Eve or Twitch, chances are you're probably going to do fine if you have any grasp of the game.
Even if you don't understand how the character works, there's enough well written guides available on Solomid to make basically all the champions easy to pick up and play.

That, and you don't even need to worry about runes until well past level 20 because anything that isn't a T3 rune is worthless, and by that time, unless you've spent every single IP you've earned on a different champion each time, you should have plenty for rune pages.

Hell, you unlock a new slot for a rune per level too, and before you're able to fill out a page with tier 3 runes, rather than having a small handful in a small number of slots, they make a negligible difference.

For all the faults League of Legends has, being pay to win isn't one you can attribute to it.

Except that someone who has been buying IP boosters will have more full rune pages than me. At the time I stopped playing, you couldn't alter rune pages from the lobby, so that means that the person with the boosters has more flexibility and is more able to choose and play a hero that is effective against my team than I am able to with respect to his.

And someone who buys EXP boosters will have a higher level than me, and have more access to summoner spells, masteries, and rune slots.

And as far as not worrying about runes goes... that just gives the people who are already at that point a bigger advantage over me. I called it quits at level 24, and even then, there were usually a few level 30 people in the games I played.

Even forgetting the monetary aspect, in a game with a structure like League's I expect to be on an even playing field. If I go against someone one on one, I expect the outcome to be determined on how good I am, not how long I have played or how often I buy boosters.

 

[Limecake]

-snip-

you're overestimating the advantage masteries and runes give you, they are negligible at best, I agree that if you were up against someone who picked the same champion as you, and at level 1 you both stood perfectly still auto-attacking and using an ability the person with the masteries and runes would most likely win with a tiny sliver of health remaining.

but this isn't how the game is played, they give you a slight advantage (I think I have something like 19 bonus AP from runes which is less than a 1k gold item will give me) it's much more focused on being able to work as a team, and to not make stupid mistakes (just like DotA) that's why level 30's make 'smurfs' to mess with low level people who are new to the game, they don't have any runes or masteries. They are just way more knowledgeable about the game.

so yeah, the game is determined by how good you are.

 

[Nuclear_Suspect]

I've not had much experience with Riot's customer support, however Riot did suprise me once in a very nice way.

I had bought some heroes one night and enjoyed them, a week later one of them drops in price, I didnt think twice about it, stuff like that happens.
Then another week passes and i get a lovely e-mail stating that a here i bought 2 weeks ago dropped in price the next week, as compensation they refunded the price drop.

Thats some pretty cool customer service.

Found the e-mail:

Spoiler

Greetings Summoner,
I just wanted to take the time to thank you for supporting our game, League of Legends.

We recently noticed that you had purchased Teemo with IP within two weeks prior to us announcing the reduction in this champion's price.

As a service to you and others who have recently purchased this champion, we have recently refunded you 1800IP which is the difference in the original amount and sale amount so that you essentially receive the champion at sale price. If you have purchased additional champions that have met the same requirements, you should have recently received a refund for those as well.

Note that you will need to attempt to purchase a champion (but do not have to complete the purchase) in order to see your updated total IP.

If you have any questions or concerns, feel free to contact support@riotgames.com with the subject "Proactive Champion IP Compensation." Be sure to include your username and summoner name in the message as well as your question or concern.

This is just our way of saying thank you to our loyal players and we hope you enjoy your new IP. Good luck on the battlefield!

Sincerely,
Shaun "BlueFire" Randall
Proactive Support Specialist
Riot Games

 

[elvor0]

For the kind of game that LoL is, that you can get matched up against someone who has a strictly better character than you because of runes and masteries and summoner spells is a sign of broken design. The principle of it turned me off of the game, because the model is basically pay to win.

Captcha: know your rights

I don't play the game seriously, but I do expect it to be fair.

Except it's not pay to win, every champion can be unlocked without paying a penny, you can't spend money to by runes, they have to be bought with IP that is earned through playing and mastery points are gained with each level.

You're not even at a disadvantage with the free week champions because unless you go out of your way to pick someone like Eve or Twitch, chances are you're probably going to do fine if you have any grasp of the game.
Even if you don't understand how the character works, there's enough well written guides available on Solomid to make basically all the champions easy to pick up and play.

That, and you don't even need to worry about runes until well past level 20 because anything that isn't a T3 rune is worthless, and by that time, unless you've spent every single IP you've earned on a different champion each time, you should have plenty for rune pages.

Hell, you unlock a new slot for a rune per level too, and before you're able to fill out a page with tier 3 runes, rather than having a small handful in a small number of slots, they make a negligible difference.

For all the faults League of Legends has, being pay to win isn't one you can attribute to it.

Except that someone who has been buying IP boosters will have more full rune pages than me. At the time I stopped playing, you couldn't alter rune pages from the lobby, so that means that the person with the boosters has more flexibility and is more able to choose and play a hero that is effective against my team than I am able to with respect to his.

And someone who buys EXP boosters will have a higher level than me, and have more access to summoner spells, masteries, and rune slots.

And as far as not worrying about runes goes... that just gives the people who are already at that point a bigger advantage over me. I called it quits at level 24, and even then, there were usually a few level 30 people in the games I played.

Even forgetting the monetary aspect, in a game with a structure like League's I expect to be on an even playing field. If I go against someone one on one, I expect the outcome to be determined on how good I am, not how long I have played or how often I buy boosters.

Lets be honest here, unless you're playing 5v5 ranked, you only really need a couple of rune pages, more is nice, but you just have 2 set up for your standard characters.

A person with a (much) higher level likely wont get matched with you and if they do, they'll be shit.

You have all the spells at 12 I believe, or at least all the ones that matter.

Going 1v1 with 2 of the same champs of an equal level, will generally result in the better player winning past summoner level 12(although, the person with the better combination of ITEMS may tip the balance). Buying IP boosters won't make you more powerful, aside from a few runes, which if you don't waste IP, you should be able to fill your rune book once you get past level 20.

Stop being obtuse and acting like it's pay to win, if you're so adamant that someone having 6 more runes than you is massively more powerful than you, then I can only assume that you were just a bit bad at the game. Sounds childish, but that's the only conclusion I can draw from your opinion.

 

[Vuliev]

The moba community gets to judge itself? And we thought Stalin's trials were a farce. It's been a contender for "worst community in gaming" for years for a good reason.

Not MOBAs as a whole, just League, and even then it's hotly contested within its own community. The Tribunal works, to an extent, but it's still really sketchy.

Not really. HoN is a cesspool to new players and old players alike. In DOTA, dying twice in a game is a bannable offense. No joke.

Seriously, MOBAs just bring out the worst in people.

To clarify, I am only responding to "The moba community gets to judge itself?" thing, not the quality of MOBA communities as a whole.

 

[boag]

I honestly just can't get around all the metagame BS that you have to deal with in League.

OT: You could be getting hit with autosuspensions. That would be my guess; my experience with HoN and League has led me to believe that the guys programming the games aren't particularly good at what they do, so I wouldn't be surprised if they implemented a half-assed automated system to deal with new accounts and then called it a day.

Pfft, fuck the meta and play AP Trist and AD Ryze (with manamune)

Or are you one of those people who take the game seriously and want to get to 2k in ranked?

For the kind of game that LoL is, that you can get matched up against someone who has a strictly better character than you because of runes and masteries and summoner spells is a sign of broken design. The principle of it turned me off of the game, because the model is basically pay to win.

Captcha: know your rights

I don't play the game seriously, but I do expect it to be fair.

I dissagree, you cannot pay for runes or masteries, and the IP bonuses only work if you put th time to play them all day long, which is just that, playing all day long.

You actually have to put in the work to get a character to be more powerful and even then, the matchmaking mechanics will always try and get balanced teams into a fight.

Last night I went agaisnt a lvl 30, 3 lvl 22s and a lvl 9, while my team was comeposed of 4 lvl 26 and a lvl 10.

 

[Evil Alpaca]

Quick question: Do you have a mac?

I ask simply because the Mac LoL client is entirely fan created and is subject to numerous bugs and issues whenever Riot releases a patch. Consequently you get many more disconnects and errors until Boompje and the rest of the guys at iLoL get it sorted out.

If not, I would suggest trying to figure out the problem on your end. If you do, great and keep playing the game. If not, then you probably want to wait until DOTA 2 hits the market because its not fair to a team to suffer from your technical difficulties.

However, I will say that playing against AI is the right way to go about testing your connection and your software's reliability.

 

[ThePenguinKnight]

Post this story on the LoL forums. I want to watch Pendragon shit all over it.

And he'll say what exactly? I'm at fault for the client running like a shit? And the other reports of people getting suspended and banned unfairly is just a figment of my imagination? This is a thread for grownups child, go play with your Youtube, and don't forget your helmet.

And there goes any shred of credibility you had. As soon as you start insulting people, you lose your arguing position. You sound just like the people at lowest levels.

Post this story on the LoL forums. I want to watch Pendragon shit all over it.

And he'll say what exactly? I'm at fault for the client running like a shit? And the other reports of people getting suspended and banned unfairly is just a figment of my imagination? This is a thread for grownups child, go play with your Youtube, and don't forget your helmet.

I see threads like yours on a daily basis on the LoL forums. In the history of the game, maybe 3 of the people who complained on the forums were wrongfully banned. The odds are heavily against you.

As for your last sentence, I'm an adult and I'm not retarded. It does say a lot about you though. I can almost guarantee the Tribunal took care of you. I can only hope the next one is permanent.

Lost credibility with whom? People who don't believe in human error? How will I sleep at night? If you don't see the problem with "The Tribunal" and don't see how reporting someone you dislike to wipe them off the game knowing that nobody at Riots going to give a shit is a bonus I don't know what to tell you. I shouldn't have to go out of my way sending them messages, creating threads, and begging for my account back because some dipshit just thought it'd be funny to get me suspended/banned.

Your lack of knowledge on the subject is showing. Tribunal and reporting are two different things. And you get a bonus for even participating in tribunal, there is literally no bonus for reporting.

This isn't human error, this is you flat out making things up...twice now. And hey, at this point whose to say you weren't throwing a shitfit in game? The way you just responded to me makes me think you might've. You repeated the same wrong point and got really offended.

Edit: And how you responded to the other guy in the same post. Really, "don't forget your helmet?" smooth move. You look like the paragon of humanity and not at all like someone who flies off the handle and rages at the slightest provocation.

I won't even give these a proper response since all I could do was laugh at the "Don't defend yourself when we insult you, or else you'll lose credibility and will deserve a ban since what you do here dictates what you've done everywhere else.". I'm sure you're the kind of people who'd falsely report players because they "deserve a ban" for not playing well and I bet you're very popular in the CoD circle with that kind of elitist attitude. As I explained before, I've been active in the game for two days and one night and I doubt you knew everything there was to know about LoL in that time. You do get rewarded in the tribunal for essentially judging people and even if it was one person in the entirety of the game who was wrongfully banned, that's STILL a problem. And besides, it doesn't matter, my argument has nothing to do with the tribunal and everything to do with the policy of suspending and banning people for their client being crappy. If you're going to insult me and not expect me to insult you back than I just have this to say, welcome to the internet.

 

[Micalas]

snip

If you thought that was and insult and you reacted that ridiculously, it's no wonder you were suspended. Go to the Tribunal forums. You're not getting anywhere by bitching on an unrelated forum.

I don't report people for bad games. I'm not the best player in the world, myself. I do however report people for acting like total cunts. Much like how you're coming off in your posts. You complaint post is much like all the other complaint posts on the LoL forums. I have over 2000 games played and I've never been suspended. Must be you that's the problem.

As for the "reward for judging," you get rewarded if you vote with the majority. You can get rewarded for pardoning people.