Poll: Look dude, I'm just doing my job...
- Thread starter Random Argument Man
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If they consider themselves decent humans, no.
I'm a clerk for a small town convenience store/movie rental/grocery outlet and despite my short shifts(Seven hours), I see my fair share of assholes and encounter unpleasant folk over the course of it. I'm routinely kept after closing and forced to do the majority of my cleaning in a frenzied state. I'm lucky to get a single washroom break during a shift. Always, though, I'll greet you with a smile and aid you with whatever idiotic question you might have.
Assume the clerk is having a bad day because it's just the nature of the work, at a busy establishment.
We are.
I'm a clerk for a small town convenience store/movie rental/grocery outlet and despite my short shifts(Seven hours), I see my fair share of assholes and encounter unpleasant folk over the course of it. I'm routinely kept after closing and forced to do the majority of my cleaning in a frenzied state. I'm lucky to get a single washroom break during a shift. Always, though, I'll greet you with a smile and aid you with whatever idiotic question you might have.
Assume the clerk is having a bad day because it's just the nature of the work, at a busy establishment.
We are.
i used to shake the sign at little ceasars before some little skateboarding douche threw a bottle at me. Needless to say I got fired for beating his ass. I did't have as much self control as you do when i was 17.
You know I would agree with this, If it was not for the fact I can see what happens if you live in a "customer is always wrong" motif.
If you want to see if for yourself, contact any call center that outsources to India and you will get a healthy dose of it. Thats actually part of the reason why corporations outsource customer service related jobs, because American employees who grew up with with idea that "The customer is always right" try to at least offer that in what they do (most do, those who take pride in their work) If you get one of these Indian (or other overseas locales that seem popular for telecom industry call center jobs like Philippines or Pakistan.) Youll see first hand that these people have not the first qualm or even the slightest bit of hesitation to tell you how you are wrong, Even if they don't understand the point your getting across and are in fact wrong themselves. You will get brow beaten with blurbs, Admonished with accusations, and punatively insulted over protocol.
The whole notion of "The customer is always right" comes from the notion that we as customers have choices and freedom where we spend our money, and that what separates one choice from another is the level of customer satisfaction they would receive. I will grant you, Yes it sucks to encounter some douchenozzle who thinks that "the customer is always right" is their license to get things they are not entitled to and be a general pestilence. However It is my firm belief that if you swing the scenario in the other directly and after all is said and done you will end up with a vastly inferior experience all around for everyone involved.
Ive worked in high stress service industries before. Ive been a customer many times. I would gladly suffer the pricks and arrogant cockwallows who want/expect more than what should or can happen as a worker in the service industry, than to have to suffer belligerent, inconsiderate and ineffectual service industry personnel as a customer.
Thing is.. its a job. and yes, sometimes as an employee, part of being employed is to deal with annoying shit from stupid people. But thats also WHY your getting paid. So please remember that and consider which is actually worse for you.
If you want to see if for yourself, contact any call center that outsources to India and you will get a healthy dose of it. Thats actually part of the reason why corporations outsource customer service related jobs, because American employees who grew up with with idea that "The customer is always right" try to at least offer that in what they do (most do, those who take pride in their work) If you get one of these Indian (or other overseas locales that seem popular for telecom industry call center jobs like Philippines or Pakistan.) Youll see first hand that these people have not the first qualm or even the slightest bit of hesitation to tell you how you are wrong, Even if they don't understand the point your getting across and are in fact wrong themselves. You will get brow beaten with blurbs, Admonished with accusations, and punatively insulted over protocol.
The whole notion of "The customer is always right" comes from the notion that we as customers have choices and freedom where we spend our money, and that what separates one choice from another is the level of customer satisfaction they would receive. I will grant you, Yes it sucks to encounter some douchenozzle who thinks that "the customer is always right" is their license to get things they are not entitled to and be a general pestilence. However It is my firm belief that if you swing the scenario in the other directly and after all is said and done you will end up with a vastly inferior experience all around for everyone involved.
Ive worked in high stress service industries before. Ive been a customer many times. I would gladly suffer the pricks and arrogant cockwallows who want/expect more than what should or can happen as a worker in the service industry, than to have to suffer belligerent, inconsiderate and ineffectual service industry personnel as a customer.
Thing is.. its a job. and yes, sometimes as an employee, part of being employed is to deal with annoying shit from stupid people. But thats also WHY your getting paid. So please remember that and consider which is actually worse for you.
EDIT/OT: On the video in the OP. You know. I dont see this as a "kudos for doing your job and doing it well" video as I see a video of a lonely desperate guy who is trying to make a public proclaimation to gain the affections of coffeeshopgirl. Seriously, this whole video smacks of sad and lonely.
Yeah, no one is obligated to tip their server anything, particularly if he service was merely adequate or downright bad/rude. Servers are getting paid an hourly wage, admittedly it's a crappy one, and they do not have a right to expect a tip from me unless they made an effort to make my experience better than average. Of course, endangering people via health hazards is entirely unacceptable.qwerty19411 said:
Wow I just killed an afternoon on there. Really helps, I work fast food and I want to kill people sometimes.BabyRaptor said:
As an ex-subway employee I can tell you honestly that the biggest problem with subway is that the customer sees everything you do wile making the sandwich. For some reason, this makes a great many people pickier about even the stupidest things. I have had to serve so many idiots in my 4 years at subway that I can't even go there to eat anymore without making my mood worse from the memories.MaxwellMurder said:
I'll list a few of the "gems" I can recall. Note that everything I say is done with a smile.
"I want white cheese."
"Which one? I have X, Y, and Z."
"The white one."
"They are all white sir."
(This happened at least once a day.)
*customer stares at the menu* "Do you have a sub with turkey and ham?"
"Yes, that would be our turkey and ham sandwich."
"Don't give me that attitude you little prick!"
"Can you make all the chicken strips face the same way. I'm just OCD like that."
"Take all the seeds out of the tomatoes."
"I want the other jalapeños."
"Do you mean banana peppers?"
"Yeah those yellow jalapeños dammit."
"I need mayo on the bread before you put the meat on. Now toast it for 7 seconds. No you idiot, I said 7 seconds not 8! Make it again."
"I want that bread right there."
"I can't pull that bread before the ones on the bottom ma'am. That is how we rotate our bread to ensure every customer gets fresh bread."
"You little asshole." *customer storms out*
(This ***** was a very irritating regular who was known for being stupidly picky and very greedy about having so many extra veggie her subs would rarely close properly. She insisted it was fair because she only got a veggies, but she was really annal about needing at least half a cambro of spinach and only the "red tomatoes." Everyone at our store hated her because she was always rude and would fling insults if any one thing was not perfect.)
I don't remember the conversation but one lady got pissed off at me for asking her what she wanted on her sandwich. Not just once but she complained every single time I asked her a question. She had never even been to our subway but she thought I should already know how to make her sandwich because she doesn't like answering questions, which she told me.
(This next one was a regular customer who was always rude to male employees other than out manager.)
"I need a BMC."
"Do you mean a BMT?"
"No a BMC. That's what she wrote here." *shows me a note with the order he came to make for some relative*
"I'm sorry but we do not have a BMC, she must have meant a BMT."
"No it is a BMC, I'm never wrong."
"Again, I'm sorry but we do not have a sandwich called a BMC. Perhaps you could call her and double check just to clear this up."
"Well you are wrong then, because she wrote BMC so just make it."
"I do not have a BMC sandwich sir."
"Fine I'll caller her to see if she wants something else since you are being unhelpful."
*he calls and his relative tells him, which I could over hear from his cell phone, that she meant to write BMT not BMC.*
"Oh well she was wrong, just make that BMT thing." (naturally he never apologized)
"I want a salad."
"Okay sir, we can take any 6-inch and turn it into a salad for $X.XX. Which one would you like?"
"Can't I just get a plain salad?"
"Certainly, I can make a veggie only salad."
"But I want meat."
"Okay which meat would you like sir?"
"I want a salad"
(repeat this conversation for over 30 minutes before he finally tells me he wants a turkey salad. And No that time is not an exaggeration. I happened to have a line to the door while this was going on too.)
I could list a few others, but I think this makes my point.
Though I do remember one massively fat (at least 400 lbs. This guys was as big as a booth and needed three chairs just to sit down) guy that came in one day and ordered 4 double meat, triple cheese chicken bacon ranches for himself. He sat down at our wheelchair accessible table and ate them all in a little over 30 minutes. I'd be surprised if he hasn't had a quadruple heart attack by now.
Well I am a service worker in a mall in Denmark, and I have only experienced that people were polite.
So I was mortified to hear about so called asshole customers
So I was mortified to hear about so called asshole customers
To throw out a story from the other side, me and a few friends were eating at Chili's a while back. We sat down and waited for our waiter (interesting how ironic that title ended up being) to come along. Usually they're pretty good about it, coming within a couple minutes after you've been sat down. So we waited, and waited, and about fifteen minutes after we'd been seated our waiter shows up and asks us what we want to drink. We figured it wasn't a big deal, he was probably just busy, so we ordered and went back to waiting. And waiting. After another fifteen minutes he comes back with our drinks, half of which were wrong, the other half of which had obviously been sitting out for a few minutes (the ice was half melted in all of them). We ignored the ice - could have been something else, right? - and politely informed him our drinks were wrong. He proceeded to take them, storm off in a huff, and come back surprisingly quickly with our correct orders.
Now, at this point we noticed something interesting. On the opposite side of his 'area', there was a table full of rather good looking girls, obviously in high school or early college, that he was also waiting. After keeping an eye on them (we're males, after all), we noticed that he was waiting on them almost exclusively. We commented on it, but dismissed it, hoping things would get better. We were wrong. He comes back after a few minutes of chatting with the girls and takes our full order, seemingly happy. Immediately after he takes our order, he walks right back to the table and continues chatting with them. It takes him ten minutes to get back in to the kitchen and put our order through, and another half an hour to come out with our appetizers (chips and dip and a few other things, nothing that should have taken that long). At this point we have to ask him for refills (not too big of a deal by itself, but we tend to be used to people refilling drinks even when we don't want them refilled, so it's a bit of a change), and he again takes about ten minutes for those.
So, he finally comes out with appetizers. We eat, finish them, and wait. And continue waiting until he comes out with our food, another half hour later. By this time the food is lukewarm at best, but we don't exactly want to be stuck waiting any longer, so we just start eating. at this point, however, we realize that he hasn't taken a single finished dish/cup/anything from our table, and it's getting a bit crowded. So the next time he walks past we (still politely, mind) ask him if he can take some of the stuff away. He grabs a pair of empty drinks and walks off, never to return. At this point we're getting a bit pissed off, and so we figure out a way to show our disappointment without yelling or anything; we begin stacking dirty dishes next to our table. We didn't block the aisle or anything, but we just had them sticking out enough for him to notice. Oddly, the next few times he comes by he deliberately ignores us. Keep in mind, all this time he's chatting away with the girls.
We finish our meals and have to flag him down to order dessert (we're pretty hungry, after waiting almost two hours to finish this meal, but we're also stubborn. Probably should have just paid and left, but at this point we had decided to just have some fun with him). We all order different things, and when he comes back with them (not exactly a quick turnaround this time either, but the girls had left so he was a bit faster) we explained to him (again, politely, but maybe a bit too politely) that the desserts were all melted and soggy from his waiting too long, and he should get us new ones. He's still ignoring all the dirty plates on the floor at this point. He decides it would be a good time to argue with us, and we end up explaining the waits, how we'd been sitting here for ages, how his service had been horrible, etc. He continues arguing, saying he had a lot of tables (the place wasn't very busy), that we were being rude (we had been exceedingly polite, if a bit sarcastic, the entire time), and so on. So, politely again, we ask if we can see the manager. The guy storms off in a huff, and a few minutes later brings back the manager while explaining how we had been rude to him.
The manager obviously came expecting to find us actually being extremely rude, to the point of yelling at the guy, and immediately starts telling us that we need to be respectful of his employees and such. The manager was obviously a good guy, but had been lied to, so we sat there and listened, then explained the situation from our point of view. All we really had to do was point out the dirty dishes and he seemed to start to understand. We explained that we had, at that point, been there for over two and half hours (he could go check the wait list if he wanted to, but he seemed to believe us) and had been more than polite, only to receive exceedingly poor service from his employee.
After explaining everything, the manager was obviously horrified. He literally told the waiter to go wash dishes until they could have a chat, then proceeded to offer us free desserts and drinks. He got our desserts out promptly and in general was a really nice guy. We haven't seen that waiter at the Chili's since then, and whenever we're there the manager comes and chats with us for a bit. Found out not long afterwards that the guy had been fired almost on the spot. That little tidbit made it worth it I think.
TL;DR We had crappy service from a waiter. After being polite, to the point of being ridiculousness by the end of the 2.5+ hour long meal, we got the manager to come out. The waiter was righteously fired and we got free desserts and drinks.
Now, at this point we noticed something interesting. On the opposite side of his 'area', there was a table full of rather good looking girls, obviously in high school or early college, that he was also waiting. After keeping an eye on them (we're males, after all), we noticed that he was waiting on them almost exclusively. We commented on it, but dismissed it, hoping things would get better. We were wrong. He comes back after a few minutes of chatting with the girls and takes our full order, seemingly happy. Immediately after he takes our order, he walks right back to the table and continues chatting with them. It takes him ten minutes to get back in to the kitchen and put our order through, and another half an hour to come out with our appetizers (chips and dip and a few other things, nothing that should have taken that long). At this point we have to ask him for refills (not too big of a deal by itself, but we tend to be used to people refilling drinks even when we don't want them refilled, so it's a bit of a change), and he again takes about ten minutes for those.
So, he finally comes out with appetizers. We eat, finish them, and wait. And continue waiting until he comes out with our food, another half hour later. By this time the food is lukewarm at best, but we don't exactly want to be stuck waiting any longer, so we just start eating. at this point, however, we realize that he hasn't taken a single finished dish/cup/anything from our table, and it's getting a bit crowded. So the next time he walks past we (still politely, mind) ask him if he can take some of the stuff away. He grabs a pair of empty drinks and walks off, never to return. At this point we're getting a bit pissed off, and so we figure out a way to show our disappointment without yelling or anything; we begin stacking dirty dishes next to our table. We didn't block the aisle or anything, but we just had them sticking out enough for him to notice. Oddly, the next few times he comes by he deliberately ignores us. Keep in mind, all this time he's chatting away with the girls.
We finish our meals and have to flag him down to order dessert (we're pretty hungry, after waiting almost two hours to finish this meal, but we're also stubborn. Probably should have just paid and left, but at this point we had decided to just have some fun with him). We all order different things, and when he comes back with them (not exactly a quick turnaround this time either, but the girls had left so he was a bit faster) we explained to him (again, politely, but maybe a bit too politely) that the desserts were all melted and soggy from his waiting too long, and he should get us new ones. He's still ignoring all the dirty plates on the floor at this point. He decides it would be a good time to argue with us, and we end up explaining the waits, how we'd been sitting here for ages, how his service had been horrible, etc. He continues arguing, saying he had a lot of tables (the place wasn't very busy), that we were being rude (we had been exceedingly polite, if a bit sarcastic, the entire time), and so on. So, politely again, we ask if we can see the manager. The guy storms off in a huff, and a few minutes later brings back the manager while explaining how we had been rude to him.
The manager obviously came expecting to find us actually being extremely rude, to the point of yelling at the guy, and immediately starts telling us that we need to be respectful of his employees and such. The manager was obviously a good guy, but had been lied to, so we sat there and listened, then explained the situation from our point of view. All we really had to do was point out the dirty dishes and he seemed to start to understand. We explained that we had, at that point, been there for over two and half hours (he could go check the wait list if he wanted to, but he seemed to believe us) and had been more than polite, only to receive exceedingly poor service from his employee.
After explaining everything, the manager was obviously horrified. He literally told the waiter to go wash dishes until they could have a chat, then proceeded to offer us free desserts and drinks. He got our desserts out promptly and in general was a really nice guy. We haven't seen that waiter at the Chili's since then, and whenever we're there the manager comes and chats with us for a bit. Found out not long afterwards that the guy had been fired almost on the spot. That little tidbit made it worth it I think.
TL;DR We had crappy service from a waiter. After being polite, to the point of being ridiculousness by the end of the 2.5+ hour long meal, we got the manager to come out. The waiter was righteously fired and we got free desserts and drinks.
I think this everyday. ¬¬Random Argument Man said:
Volunteering or not, people like to point the finger at you when they're unhappy about something, they don't care if you're just trying to do your job.
As for stories, it's been a while since I've worked in a restaurant and the sheer stupidity would require a whole lot of typing to fully explain, so I think I'll pass this time.
every x-mas and easter i volunteer to work parking at my local church. Normally the parking lot is more than able to handle the of a normal sunday but there is no way it can handle the absurd load of everyone going to church on x-mas. As a result, people who come 5 minutes before the service is suppose to start end up flipping me off and when i tell people that they are unable to park in certain places because of fire regulations they end up getting even angrier. I'm not even getting paid to help out but i know exactly what you mean.
I wish lol.
For me, the worst people are those that just sit there talking to their friend in the drive through pay window. Oh, of course. Continue talking. I don't have a job to get back to or anything. Oh, you want to pay now?
GO MAKE YOUR OWN DAMN PIZZA.
For me, the worst people are those that just sit there talking to their friend in the drive through pay window. Oh, of course. Continue talking. I don't have a job to get back to or anything. Oh, you want to pay now?
GO MAKE YOUR OWN DAMN PIZZA.
I have plenty of pet peeves when it comes to this job. Mostly customer-related. For context, I do graveyard shifts at a Mobil petrol station. It's a self-serve station, and everyone is expected to wash their own car windows and fuel up their cars themselves, and when it comes to that stuff all we have to do is perform the transaction at the counter.
How not to piss me off when I'm trying to get my shit done:
- The pumps are on prepay. There is a very blatant sign cleverly inserted right where your eyes will immediately travel the moment you gaze upon the pump. Do not ignore it, because I know you at least have basic reading skills. Do not attempt to pump fuel into your car anyway, because I don't want to risk a drive-off as I've had far too many already. Do not stand there and stare at me expecting to just turn the pump on for you, because that's not how it works. I don't care who you are. The only ones who are allowed to have the pump turned on for them first are those driving marked company trucks/vans and those who flash their Mobilcards at me. When I tell you the pumps are on prepay, do not stand there staring at me as if you didn't hear what I said, because I know for a fact that you did. Do not abuse me through the intercom unless you want to have a nice talk to the police about why you threatened to smack me in the head for doing my job. I do not reward stubbornness.
- When you drive up, don't sit in your car for five or ten minutes or whatever. Hurry the hell up, get out, and come straight to the window with your money or your EFTPOS card so I can serve you and get back to whatever else I'm doing.
- Don't stand there and stare directly at me while I'm serving the person before you. Don't stare at me while I'm moving through the shop either. Staring is rude.
- There is a sign in front of you that says "please ring bell on door for service". It doesn't say "doorbell", it says "bell on door". Don't ask me where the bell is. You just read the sign.
- When I see you coming and push the drawer out so that you should know you are to come to the window, don't do the damn "indicator" thing with your hands - that is, don't start pointing left and right over and over. I know you want to know whether you're meant to come to the window or the door. But the thing is, I just 'told' you by pushing the drawer out. You saw this right in front of you, clear as anything. Use your damn head.
- No, I will not open the door for you. When I tell you to come to the window, don't keep trying to pull on the door. It's locked for a reason.
- Don't threaten to go to another store. I don't care. My manager doesn't care. My co-workers, for the most part, don't care. Just go to another store if it's better for you. It doesn't affect us in the slightest. At all.
- When you ask for "Pall Mall 20s", do me a favour and don't be like "PALL MALL RED 20S!" when I ask you "original or baseline?". Believe it or not, some people mean baseline while some mean original. Don't be a dick and yell at me. I'm not having a go at you by asking which one you want, I'm performing good customer service.
- Don't come to the store while drunk. Drunk customers are unbelievably vitriolic.
- Swearing at me is considered an incident by Mobil's standards, and I have to call the police and then do a bunch of paperwork. If you're mad, I don't care.
- If you have a taxi waiting while we're doing the transaction, that is still no excuse for you to act like a gigantic prick. Yes, I realize you will have to pay more the longer you wait. No, I'm not going to hurry up at the risk of making a mistake and getting my ass fired. Deal with it.
- If you expect me to be polite, you'd better be polite yourself. Otherwise I'm giving you the bare minimum of customer service and then you can bugger off.
- I can't tell you what kind of oil will be the best for your car just by looking at it. I can't check either. I don't know any of that stuff. You know why? Because it's a self-serve station. You wash your own windows, you fuel your own car, you put the oil in it yourself. We only have to sell it to you. So don't have a go at me for not knowing, because it's not my problem, regardless of what anyone tells me. And yes, by 'anyone' that includes you, person who's hitting the quote button to tell me otherwise. Piss off.
- I don't mind fueling your car for you if you don't know how, especially if you're old or physically disabled, whether temporarily or permanently. But if you aren't, I still don't care either way. However, I am not allowed to do so until the line of customers in front of me is taken care of. Not sooner. There is usually only one person on shift at a time, so either be patient or go elsewhere. If you stay, I'll get to you in good time.
- By acting rude to me in front of other customers, you are not only making yourself look incredibly stupid in my eyes, you are making yourself look incredibly stupid in their eyes as well. A lot of my good customers have no issues with talking trash with me about you behind your back if they witness your stupidity first-hand.
- And while you're at it, if you're going to have a dispute with me over how a refund was done or something, don't hold up a line of seven people. Wait until they're all taken care of.
- There is a doorbell. Use it. Don't bang on the window and then yell at me for not standing behind the counter with my thumb up my ass.
There is no excuse for being rude to the person serving you, unless they are rude to you first. And by rude, I mean snarky and just generally being a gigantic prick. I don't get paid to deal with your crap.
And seriously, while I should go "above and beyond the call of duty" for customers, the bottom line is that I'm not going to risk my job security in order to do so. Deal with it.
/inhale
And Malanor help him if he ever keys my car.
How not to piss me off when I'm trying to get my shit done:
- The pumps are on prepay. There is a very blatant sign cleverly inserted right where your eyes will immediately travel the moment you gaze upon the pump. Do not ignore it, because I know you at least have basic reading skills. Do not attempt to pump fuel into your car anyway, because I don't want to risk a drive-off as I've had far too many already. Do not stand there and stare at me expecting to just turn the pump on for you, because that's not how it works. I don't care who you are. The only ones who are allowed to have the pump turned on for them first are those driving marked company trucks/vans and those who flash their Mobilcards at me. When I tell you the pumps are on prepay, do not stand there staring at me as if you didn't hear what I said, because I know for a fact that you did. Do not abuse me through the intercom unless you want to have a nice talk to the police about why you threatened to smack me in the head for doing my job. I do not reward stubbornness.
- When you drive up, don't sit in your car for five or ten minutes or whatever. Hurry the hell up, get out, and come straight to the window with your money or your EFTPOS card so I can serve you and get back to whatever else I'm doing.
- Don't stand there and stare directly at me while I'm serving the person before you. Don't stare at me while I'm moving through the shop either. Staring is rude.
- There is a sign in front of you that says "please ring bell on door for service". It doesn't say "doorbell", it says "bell on door". Don't ask me where the bell is. You just read the sign.
- When I see you coming and push the drawer out so that you should know you are to come to the window, don't do the damn "indicator" thing with your hands - that is, don't start pointing left and right over and over. I know you want to know whether you're meant to come to the window or the door. But the thing is, I just 'told' you by pushing the drawer out. You saw this right in front of you, clear as anything. Use your damn head.
- No, I will not open the door for you. When I tell you to come to the window, don't keep trying to pull on the door. It's locked for a reason.
- Don't threaten to go to another store. I don't care. My manager doesn't care. My co-workers, for the most part, don't care. Just go to another store if it's better for you. It doesn't affect us in the slightest. At all.
- When you ask for "Pall Mall 20s", do me a favour and don't be like "PALL MALL RED 20S!" when I ask you "original or baseline?". Believe it or not, some people mean baseline while some mean original. Don't be a dick and yell at me. I'm not having a go at you by asking which one you want, I'm performing good customer service.
- Don't come to the store while drunk. Drunk customers are unbelievably vitriolic.
- Swearing at me is considered an incident by Mobil's standards, and I have to call the police and then do a bunch of paperwork. If you're mad, I don't care.
- If you have a taxi waiting while we're doing the transaction, that is still no excuse for you to act like a gigantic prick. Yes, I realize you will have to pay more the longer you wait. No, I'm not going to hurry up at the risk of making a mistake and getting my ass fired. Deal with it.
- If you expect me to be polite, you'd better be polite yourself. Otherwise I'm giving you the bare minimum of customer service and then you can bugger off.
- I can't tell you what kind of oil will be the best for your car just by looking at it. I can't check either. I don't know any of that stuff. You know why? Because it's a self-serve station. You wash your own windows, you fuel your own car, you put the oil in it yourself. We only have to sell it to you. So don't have a go at me for not knowing, because it's not my problem, regardless of what anyone tells me. And yes, by 'anyone' that includes you, person who's hitting the quote button to tell me otherwise. Piss off.
- I don't mind fueling your car for you if you don't know how, especially if you're old or physically disabled, whether temporarily or permanently. But if you aren't, I still don't care either way. However, I am not allowed to do so until the line of customers in front of me is taken care of. Not sooner. There is usually only one person on shift at a time, so either be patient or go elsewhere. If you stay, I'll get to you in good time.
- By acting rude to me in front of other customers, you are not only making yourself look incredibly stupid in my eyes, you are making yourself look incredibly stupid in their eyes as well. A lot of my good customers have no issues with talking trash with me about you behind your back if they witness your stupidity first-hand.
- And while you're at it, if you're going to have a dispute with me over how a refund was done or something, don't hold up a line of seven people. Wait until they're all taken care of.
- There is a doorbell. Use it. Don't bang on the window and then yell at me for not standing behind the counter with my thumb up my ass.
There is no excuse for being rude to the person serving you, unless they are rude to you first. And by rude, I mean snarky and just generally being a gigantic prick. I don't get paid to deal with your crap.
And seriously, while I should go "above and beyond the call of duty" for customers, the bottom line is that I'm not going to risk my job security in order to do so. Deal with it.
/inhale
Agreed. This is actually really worrying. It's sad that food workers think it's acceptable to do this to their customers. If I was in the guy's situation, I'd not bother tipping the food worker who's two hours late unless he has a damn good reason. But I'm a very reasonable person, so I wouldn't have a go at him for it or anything. I try to avoid needless conflict. However, if he was late because he was jerking around, I'd just not bother tipping him, and then I'd never buy from that particular company ever again. I prefer not to reward self-entitlement or flat-out laziness.qwerty19411 said:
And Malanor help him if he ever keys my car.
If you want to really get treated like shit by the people you serve then try joining the police. Nothing quite like getting called a 'racist **** Polak' by a man with no teeth and track marks all over his body because you asked him to stop screaming racist obscenities whilst dancing around in a circle.Random Argument Man said:
That said, I both loved the fact you included a categorical 'Yes' as a poll option and that video. Even if it's fake, it made me happy.
I work in fast food and the number of rude, impatient and downright offensive customers you see is actually fairly small.. but they affect you for the rest of the day because when they are bad, they are so bad it beggers belief.
Fortunately, I am not a teenager so I tend to have an easier job dealing with alot of them.. many people seem to feel that because the staff are teenagers they can treat them like dirt.
I've had multiple occasions of having to deal with drunken drivethru customers hitting on our fourteen year old female staff members. On one occasion a totally sober "customer" threatened to rape a teenage girl because their order was delayed two minutes for something to finish cooking.
I've been called just about every name under the sun, and had people demand I "Get that girl who served me out here so I can yell at them instead" since I informed them I wasn't helping them if they didn't stop disturbing the customers around them. Needless to say I didn't allow them to scream at the girl either, and threatened to call the police.
I've had obviously school aged children scream abuse at me when I refused to serve them during school hours.
I've had a happy, wonderfully behaved family man.. infront of his wife and two young kids.. turn into an abusive, borderline violent, ass because I refused to give him sauce for free because it wasn't included in the meal.
On the topic of free stuff.. I've also been called every name imaginable and threatened on a regular basis because I won't give away free food to our indiginous population, or allow them to walk around our store begging customers for money to pay for their meal.
Nothing however compares to the abuse I've suffered simply telling people they cannot smoke or drink alcohol in our outside seating area.
Honestly, people who complain about bad service need to remember the following things..
A. The person serving you is often a teenager or has little experience.
B. Regardless of age or experience anyone working in these industries are working for minimum wage or close to it.
C. Most of these companies do not support their staff. Even in the face of true abuse it is rare to see us backed up until things become violent. This leads to poor staff moral.
D. These companies also demand that we say the things we say.. we're not messing you around asking if you want an upgrade for every meal you request, or offering you extras at the end... if we don't say it we can lose our jobs.
To put how unfair all this into perspective.. I went to the local rubbish dump the other day to dispose of some building waste. There are signs everywhere reading "Abusive Language Will Not Be Tolerated".
People who sift through garbage as their job, their employers demand customers treat them with more respect than they treat food service staff.
Fortunately, I am not a teenager so I tend to have an easier job dealing with alot of them.. many people seem to feel that because the staff are teenagers they can treat them like dirt.
I've had multiple occasions of having to deal with drunken drivethru customers hitting on our fourteen year old female staff members. On one occasion a totally sober "customer" threatened to rape a teenage girl because their order was delayed two minutes for something to finish cooking.
I've been called just about every name under the sun, and had people demand I "Get that girl who served me out here so I can yell at them instead" since I informed them I wasn't helping them if they didn't stop disturbing the customers around them. Needless to say I didn't allow them to scream at the girl either, and threatened to call the police.
I've had obviously school aged children scream abuse at me when I refused to serve them during school hours.
I've had a happy, wonderfully behaved family man.. infront of his wife and two young kids.. turn into an abusive, borderline violent, ass because I refused to give him sauce for free because it wasn't included in the meal.
On the topic of free stuff.. I've also been called every name imaginable and threatened on a regular basis because I won't give away free food to our indiginous population, or allow them to walk around our store begging customers for money to pay for their meal.
Nothing however compares to the abuse I've suffered simply telling people they cannot smoke or drink alcohol in our outside seating area.
Honestly, people who complain about bad service need to remember the following things..
A. The person serving you is often a teenager or has little experience.
B. Regardless of age or experience anyone working in these industries are working for minimum wage or close to it.
C. Most of these companies do not support their staff. Even in the face of true abuse it is rare to see us backed up until things become violent. This leads to poor staff moral.
D. These companies also demand that we say the things we say.. we're not messing you around asking if you want an upgrade for every meal you request, or offering you extras at the end... if we don't say it we can lose our jobs.
To put how unfair all this into perspective.. I went to the local rubbish dump the other day to dispose of some building waste. There are signs everywhere reading "Abusive Language Will Not Be Tolerated".
People who sift through garbage as their job, their employers demand customers treat them with more respect than they treat food service staff.
Well, I consider myself very lucky then. I dont like being insulted. Anyway, I work in education. There are alot of bad kids....misbehavin', know it alls. And some that're just plain violent and ignorant. They're in every school. There is nothing more enfuriating for me than dealing with the parents of some of these kids. If they get called in because eg. 'Your son nearly killed another boy, by stabbing him in the neck with a pencil'. they still, get up in arms about ''My child can do no wrong, it's you who are at fault''. I reckon those kinds of people are just as annoying, if not more so than regular asshole customers.
I used to be a UPS driver... And while I ain't gonna say every person I knocked on the door of has given me a hard time, there are some serious two-bit bags of shit out there that take the ultimate liberty with lazyness.
I can't recall the tons of times I've been yelled at or how many grumpy ass people I had to force to put down their signature. Every day I would run into atleast one person who complains that me knocking on their door at 10AM with their package is too early and I should've come later that day. Hell some people even shut the damn door on me bitching that I should come back at 2PM for their leisure.
Or the amount of shit my colleagues got fed; I knew the girl who was a part of the call center of our zone and the joy she got day in day out. "Why did your driver give the package to my neighbor?!" to which I'd happily say "Cause your lazy ass wouldn't answer the door... And don't gimme the 'I wasnt home' defense... You knew a package was gonna arrive sooner or later, hell it's fully tracked and we always say keep a damn eye on it!".
The sad part? It's always my fault. If someone shuts the door on me, I am forced to take it back with me and re-issue it. Sure I always just left it at their neighbors but c'mon... You order something from the internet, and have it delivered to your home in the morning the last thing you should be entitled to is give me a hard time over being there between 9 and 10AM and force me to take it back and have it re-delivered later at a better time.
I can't recall the tons of times I've been yelled at or how many grumpy ass people I had to force to put down their signature. Every day I would run into atleast one person who complains that me knocking on their door at 10AM with their package is too early and I should've come later that day. Hell some people even shut the damn door on me bitching that I should come back at 2PM for their leisure.
Or the amount of shit my colleagues got fed; I knew the girl who was a part of the call center of our zone and the joy she got day in day out. "Why did your driver give the package to my neighbor?!" to which I'd happily say "Cause your lazy ass wouldn't answer the door... And don't gimme the 'I wasnt home' defense... You knew a package was gonna arrive sooner or later, hell it's fully tracked and we always say keep a damn eye on it!".
The sad part? It's always my fault. If someone shuts the door on me, I am forced to take it back with me and re-issue it. Sure I always just left it at their neighbors but c'mon... You order something from the internet, and have it delivered to your home in the morning the last thing you should be entitled to is give me a hard time over being there between 9 and 10AM and force me to take it back and have it re-delivered later at a better time.