for me, I once found a Wendy's tucked away down a corner of Piccadilly Circus in London...
I walked in and found the strange, almost crazy concept of just being able to order a burger how I wanted, without feeling I was causing irreparable harm to the morale of the staff.
The burgers were square too, and damn they were good.
Seriously, how did we get to the point where the biggest fast food chains consider 'no onion' a special order?
Would it take that long to go the Wendy's route? Even have em stacked up ready for busy periods, and just have someone take one minute to add the requested condiments and toppings if needed.
Oh and 20 pence for some ketchup after I just paid £6 for a meal? Screw you, I'll just make sure I make a special order with extra ketchup in the burger, making your life harder to avoid you charging me for something that should be just a simple part of the meal.
(Note: I won't, I'll just ***** on an internet forum about it instead, partly because I'm a big wuss, and partly because making the server's life harder doesn't achieve anything except maybe getting a layer of spit in your burger, and partly because complaining in writing to the head office, or in person to the manager are the only ways of really getting anything done. While you're at it, how about occasionally commending good service too?)