Wouldn't this be avoided by, you know, having the soups posted somewhere on the drive-up board, or at the register or, well, anywhere? It's stupid to blame the customer when they're ordering blindly and the store's set up so incompetently that you as the clerk apparently have to navigate through a virtual minefield of boiling fluids and frantic sandwich action to even figure out what the soups *are*.BarkingPup said:
The Customer Is Always Wrong
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What's even more epic is that there is no such drink as an orange mocha frappuccino except in the movie Zoolander. Which means that the story's more than a little bit made up.Baneat said:
Also, "It's America, speak American" is the dumbest fucking thing a human being can say short of, "I'm an Objectivist."
Last summer I got a job at a McDonalds. Did the 4 hour orientation. Found out I was suppose to be there at 4:30 am for only 8.50 US and if my drawer is short than it will be deducted from my paycheck. I suddenly realized I graduated from high school, was not on drugs and I am not fresh out of prison or an illegal alien.TaborMallory said:
Like the frustrated Chinese Zoo keeper said to the last breeding male panda chewing bamboo and ignoring the last female breeding panda "Fuck that!"
Especially the part where he threatens to rape and kill the black girl. Did I mention she was black? Because her black ass needed to be threatened with black rape and death. That was so awesome and not at all worthy of being fired over.tsb247 said:
Unless you're converting to US$ (posting from outside the US), it's illegal to deduct drawer shortages unless the employer has concrete evidence of gross negligence or theft. So either the store you were being oriented for was engaging in illegal activity, or you're embellishing mightily.Rigs83 said:
Okay I know I was saying the one above was the last one but i do have one more.
Happened on Black Friday in 2006. A consumer walked in with a camera. At Best Buy we put a sticker on any electronics or anythign that can get mixed up with other merchandise.
We put the sticker on and I asked what we could help with.
Customer: We would like to return this camera.
Me: Do you have a receipt.
Customer: No. But that shouldn't matter.
Me: How old is it?
Customer: Four Years.
Me: I am sorry but our return policy is only 30 days and it needs to be in the original packaging with the reciept.
Customer: Well we don't have that!
Me: Well I am sorry we can't take the camera back.
Customer: Well why not Sears said that you would.
Me: Where did you buy the Camera?
Customer: Sears.
Me: Ahhh... yeah this is Best Buy.
Customer: I know.
Me: We can't take back merchandise that is sold from competetor stores... especially ones that are over our 30 day return policy and without a reciept.
Customer: I want to speak to your manager.
Manager was the one that put the sticker on their camera. He told them what I told them... which they responded saying that was stupid and left.
Manager: Well that wasn't too bad.
Me: What do you mean?
Manager: You should of see the lady that came in angry we didn't sell 2X4s.
Happened on Black Friday in 2006. A consumer walked in with a camera. At Best Buy we put a sticker on any electronics or anythign that can get mixed up with other merchandise.
We put the sticker on and I asked what we could help with.
Customer: We would like to return this camera.
Me: Do you have a receipt.
Customer: No. But that shouldn't matter.
Me: How old is it?
Customer: Four Years.
Me: I am sorry but our return policy is only 30 days and it needs to be in the original packaging with the reciept.
Customer: Well we don't have that!
Me: Well I am sorry we can't take the camera back.
Customer: Well why not Sears said that you would.
Me: Where did you buy the Camera?
Customer: Sears.
Me: Ahhh... yeah this is Best Buy.
Customer: I know.
Me: We can't take back merchandise that is sold from competetor stores... especially ones that are over our 30 day return policy and without a reciept.
Customer: I want to speak to your manager.
Manager was the one that put the sticker on their camera. He told them what I told them... which they responded saying that was stupid and left.
Manager: Well that wasn't too bad.
Me: What do you mean?
Manager: You should of see the lady that came in angry we didn't sell 2X4s.
"The customer is always right," is a motto from an era of retail where being rude was a mere step down from moden day posh politeness. We're talking a world of moral conscience, and dicipline. In todays world, everyone is a selfish immoral ass, and spoiled rotten by the idea that they should be treated like no less than upper class royalty, and all servants in the establishment are backwater retards.
I've often commented that the phrase "The customer is always right" is an out dated and obsolete motto for any modern business to go by. Dr Houses' "Everyone lies" is far more applicable. This only comes up because I work in a hospital with a business model from the 1940's. "The customer is always right" is actually what we're told is the case. But if the customer argues with price, can we tell them they're right? NO! We have to tell them there's nothing we can do about the price. If they complain that we have one thing and they wanted another, do they get it? No, they can either NOT get it, or leave.
I've often commented that the phrase "The customer is always right" is an out dated and obsolete motto for any modern business to go by. Dr Houses' "Everyone lies" is far more applicable. This only comes up because I work in a hospital with a business model from the 1940's. "The customer is always right" is actually what we're told is the case. But if the customer argues with price, can we tell them they're right? NO! We have to tell them there's nothing we can do about the price. If they complain that we have one thing and they wanted another, do they get it? No, they can either NOT get it, or leave.
I should have made myself more clear: I was talking about in the US. Most states don't allow the till to be repaid out of wages - California, for example, definitely doesnt - and Federal Law requires that any such deductions which MIGHT be legal not drop you below minimum wage (although if you were making $8.50 - at MCDONALD'S? - that wouldn't be a problem.)Rigs83 said:
I'm inclined to believe that your particular franchise was indeed trying to pull one over on you, but maybe this will help the next person who runs into this kind of bullshit.
Having worked in food service that offered daily vegitarian meals, I'd get similar questions.Clairaudient said:
"What's that?"
"That's our Vegitarian meal."
"Is there any meat?"
"... That's our vegitarian meal."
"Oooh, ok."
"*facepalm*"
Same goes for "Meatless sausages," "Vegan" or "Garden Burger." Some retard would ask, "Is there meat in it?" And every bone in my body would want to reply to them, "Yes. Yes, there is. Just for you."
Everyone should be forced to spend at least a few months of their life working retail. Maybe they'd tip properly, say their "pleases" and "thank yous", and remember not to treat retail staff like punching bags for everything else that's going wrong in their life.
My personal favorites were working at an electronics store- the guy who came in to put $10 towards a layaway item, but thought it was better to keep me there to hurl abuse at me for not instantly knowing how to call that up on the register terminal (first damn layaway item I'd gotten in months of working there) than to, say, let me find someone who knew how to make the entry.
...I'm sorry, sir, most of our clients actually shell out all of $35 for their items in one go rather than treating their inability to save up money on their own as carte blanche to be a raging dick...
Or the old guy who acted like I should recognize him and was angry at having to produce I.D. to authorize a check... Or the man who was outraged I wasn't an expert on CB radios... (I'm paid minimum wage plus commission. I've memorized five different companies' cell phone plans, the differences between three different types of rechargable batteries, the specs of every computer model we sell, and the locations of over a hundred toys. I'm sorry, I'm not a master of your obscure hobby; complain to corporate headquarters, and maybe they'll start shelling out salaries that can attract people with advanced degrees in electrical engineering.)
Though, honestly, the worst was the regional manager for that area. Two phone lines in the store: one for voice, one that was for both faxes and the credit card machine. Mr. M loved to send us faxes during peak hours, preventing us from ringing up customer orders... *to complain that our sales numbers weren't as high as they should have been.* (And he was comparing a store next to a university where most people were buying batteries and breadboards for electronic projects to high-end mall stores where people would buy cell phones and computers, to boot.) Dear Mr. M, I hope someone drove a stake through your heart long ago.
I would have to be on the edge of starvation to work retail again.
My personal favorites were working at an electronics store- the guy who came in to put $10 towards a layaway item, but thought it was better to keep me there to hurl abuse at me for not instantly knowing how to call that up on the register terminal (first damn layaway item I'd gotten in months of working there) than to, say, let me find someone who knew how to make the entry.
...I'm sorry, sir, most of our clients actually shell out all of $35 for their items in one go rather than treating their inability to save up money on their own as carte blanche to be a raging dick...
Or the old guy who acted like I should recognize him and was angry at having to produce I.D. to authorize a check... Or the man who was outraged I wasn't an expert on CB radios... (I'm paid minimum wage plus commission. I've memorized five different companies' cell phone plans, the differences between three different types of rechargable batteries, the specs of every computer model we sell, and the locations of over a hundred toys. I'm sorry, I'm not a master of your obscure hobby; complain to corporate headquarters, and maybe they'll start shelling out salaries that can attract people with advanced degrees in electrical engineering.)
Though, honestly, the worst was the regional manager for that area. Two phone lines in the store: one for voice, one that was for both faxes and the credit card machine. Mr. M loved to send us faxes during peak hours, preventing us from ringing up customer orders... *to complain that our sales numbers weren't as high as they should have been.* (And he was comparing a store next to a university where most people were buying batteries and breadboards for electronic projects to high-end mall stores where people would buy cell phones and computers, to boot.) Dear Mr. M, I hope someone drove a stake through your heart long ago.
I would have to be on the edge of starvation to work retail again.
By far my worst would have been when working in a Chinese Restaurant attached to a pub, we had a bikie come in and order steak. Now this in and of itself was no problem we did have an Australian menu, including steak but our chef did not stuff around he cooked steak correctly an hence it takes awhile to get to your table, I mean what do you expect at a chinese restaurant where you have ordered steak. So the bikie starts getting angry and yelling at the waiting staff because other people are getting there food first, which sent one girl heading to the restroom in tears. The rest of us minions hid in the kitchen since the guy was just a little to large to want to fight. It ended with the bikie telling our boss that he was an Asian @#$%wit and leaving 5 minutes before his steak was cooked.
You poor thing. Your blood pressure must be, like, whoa.Digitalpotato said:Repost from copy thread cause I'm stupid and didn't see this.
I've worked at a Subway in my student centre for a year now. Lemme tell you this...I have pretty much seen everything that makes working the Lunch shift a living hell. These people are sent by Satan themselves, and only people from Subway can experience some of these:
-I just cleaned that a minute ago! Now you spilled soda all over it!
-No, we do NOT carry Elk meat.
-It is not called "Salad", it is called "Lettuce".
-You would NOT Want it if we carried Cabbage - I seriously doubt you know how that tastes.
-If you say "Salad Dressing", I'm going to give you a really odd look since there is no such thing as "Salad Dressing".
-This is Subway - WE DO NOT CARRY BEER. The place right here has a liquor license.
-This is not a bakery, we do NOT Sell crossaint(sp) rolls, and we are not allowed to give "Fresh Baked" bread in the morning.
-We do NOT give discounts for giving you day-old-bread we're supposed to use first. Again, this is NOT A bakery.
-We do NOT sell bagels, because there are two bagel places in this building. They open way before we do. Get something there.
-We do not give Student Drinks.
-I just cleaned that!
-Turn off that cell phone please.
-PLEASE don't complain about Subway being slow when half our staff is working on a 30 foot party order or when there are only two people working the line for about 50 people and there's no sign of the customers slowing down anytime soon.
-PLEASE don't text in the middle of the line.
-Soembody is talking to you - STOP THE FREAKING TEXTING!
-We do NOT carry Ketchup.
-Because we do not carry ketchup, PLEASE don't make us go to all the trouble of toasting a foot long Ham and Cheese and then just leaving when we don't have Ketchup. You just made us waste food.
-If you're getting six foot longs, CALL AHEAD PLEASE. Don't make 40+ people wait in line.
-You do not want that bread that just came out of the 500+ Degrees oven. Seriously - you do not.
-When you just say "I'll have a meatball sub", you ALSO need to say how long you want it and on what kind of bread.
-When you say "I'll have a six inch on white", you ALSO need to say what kind of sandwich it'll be.
-We do NOT Sell hamburgers - there is a hamburger grille upstairs.
-We also are NOT allowed to sell pizzas because of how much it'd gum the line up, and because there is a pizza place right there.
-We did not carry Swiss cheese the last time you asked us yesterday, we are not going to start carrying it now.
-PUT THAT DARN CELL PHONE DOWN.
-If you say "Chipotle Mayo", then you best expect Mayonaise on it since it is NOT mayo.
-We do not carry Okra - Do you see it on the vein?
-I do not even know what a Gherkin is - do you think we carry it?
-Spinach is NOT a kind of lettuce.
-Bacon and Cheese are NOT Vegetables.
-We do not care about how much better Quiznos does it - you're still coming HERE and getting it TOASTED.
-There is nothing that annoys us more than people who cannot make up their mind.
-SPEAK LOUD AND CLEAR. If you just grunt when I ask what kind of bread you want, I am going to ask AGAIN.
-Your friend is RIGHT there - you don't need to be YELLING AT THEM because we hvae to talk over it.
-You don't HAVE to talk through your boyfriend and have him order everything - unless you suffer from Chronic Mumbling Syndrome, you can talk as well.
-PLEASE DON'T HOLD UP THE DARN LINE BECAUSE YOU ARE MAKING OUT WITH YOUR BOYFRIEND!!!!
-There is no such thing as Bacon made from Roast Beef.
-STOP HOLDING UP THE LINE WITH YOUR TEXTING!
-I just cleaned that!
-We do not serve Fries - we have Chips.
-Please do not say "yes" when I ask if you want Chips or a drink and then say "WAIT I didn't order those!"
-a $5 foot long deal does NOT Apply to six-inches.
-PLEASE don't sing that stupid $5 foot long song.
-Be nice to the person behind the counter - we do this for #### pay and we don't wanna be here any more than you do.
-If you call me some white racial slang, I am going to ask you to leave due to disrespect. There IS such thing as racism against WHITE people.
-And the reason your $5 foot long is not $5 is because of TAX. Everybody has to pay it.
-When I say that a Chicken Bacon Ranch is no longer a $5 foot long, that does NOT mean you will still pay $5 for it. $5 for how much stuff goes on that is Grand Theft.
-You can NOT get a $5 foot long that's "Half BMT half Tuna".
-Please turn that iPod off.
-Do not get angry at us for not speaking loud enough when you're wearing $50 headphones that I bet are noise-canceling.
-Take those Earbuds OFF.
-TURN THAT CELL PHONE OFF DAMMIT.
-We do not make Peanut Butter and Jelly Sandwiches.
-we do not carry Pumpernickel.
-We do not carry Donuts.
-If you just say "Sauce" when we ask that, we're gonna ask "What Kind?".
-There is a sign that shows all the sauces in front of your face - READ IT.
-There is a sign that lists all the foot longs that are still $5 in front of you - READ IT.
-There is also a sign that shows the "Sub of the Day" on the vein.
-And last but not least, please don't ask what kind of cheese we have when there is one of thsoe signs in front of you like all the others.
-If you don't know what something is, just say "Whatever that stuff is next to the thing I DO recognize". don't point to it since we can't see it from your point of view.
-PLEASE do NOT ask if we're still doing the $5 foot long deal when we are wearing $5 foot long TEE SHIRTS and you're standing RIGHT NEXT TO A $5 FOOT LONG BANNER THAT IS AT LEAST TWO METERS TALL!!!
-PLEASE do not ask if we're doing Breakfast sandwiches if you're standing next to a "Serving Breakfast" and you're walking in at 8:30 AM.
-When someone in a Subway uniform is eating a sandwich or coming out of the bathroom, they are NOT Slacking off from work - they are on BREAK.
-If that burned cookie is at least good enough for you to shove in your face, it's edible.
-We haven't carried Peanut Butter cookies since march - we aren't gonna carry them now especially after someone got an allergy triggered because it was processed in the same factory as a peanut butter cookie.
-IF you order 6 loaves of bread, you WILL Be charged.
-If you order a "6 inch Fresh Baked Bun", you WILL be charged for it.
-To the Children: SHUT UP. Mommy's busy since you likely can't order for yourselves.
-The end of the line starts at the end, you do NOT order at the register unless you are ordering a Party Sub for later.
-Please don't ask us to make the special kind of white-wheat-braided bread for a 30 foot party sub that you're gonna pick up within an HOUR.
-Please give us at least one day's notice before ordering a party sub.
-TURN OFF THAT CELL PHONE. I don't care if your dad just died, you can at least step out of the line for a few minutes for a call that's so important.
-And if you're holding up the line to have phone sex, then you best be going back to the end of the line since we're gonna ignore you.
-Asking if you want it toasted or if you want a copy of the receipt is a simple Yes or No question. And if you just answer with a grunt or a squeak, we'll have to ask again because that is not an option.
-We do not sell sixteen inch sandwiches.
-You seriously want to toast the Mustard? Good luck it's only gonna be about 600 degrees when you bite into it.
-Because we have Meatballs, that does NOT mean we have freaking spaghetti.
-We do not sell PEPSI products when we have COKE all over the soda fountain.
-If you don't see a kind of chips there, then that means we don't have it.
-We can NOT toast a salad. Why would you even want that in the first place?
-And no we can't stir-fry it either. Do you see an oven for that?
-We also cannot toast a wrap.
-This is SUBWAY. We do not serve, of all things, TACOS. Especially when there's a Taco Bell upstairs.
-Yes yes I know. You fought in Vietnam. Yes we know you lost your leg to Agent orange and have probably suffered extreme lung damage. Yes we know you were spat on because the idiots back then thought you actually WANTED to be drafted. You still have to pay for your food like the rest of us.
-Being in the Special Forces or being an Air Force Veteran also does not mean you get a discount.
-You may be in the ROTC, but you're still paying as much for your food as everyone else is.
-Women do NOT. GET. A BLOODY DISCOUNT.
-If you don't see an M&M cookie on display, then we likely don't have it.
-Please don't pay for a $20+ order with pennies.
-From living in an age in which pretty much every food service place has a huge sign reading, "We do not accept bills larger than a 20", you should know that by now.
-"No checks" means exactly what it says - WE DO NOT TAKE PERSONAL CHECKS.
-I just told the last 4 people that we are out of herbs and cheese bread. And no we are NOT gonna hold up the line so we can make you some fresh bread.
-You think you can do better than we are? Get back here, put on some gloves and get to work.
-I know it's 8 AM, but that's no reason to talk in mumbles and grunts like you're drunk off of your ass.
-No, our meat is not raw.
-The oven has been turned off hours ago. We are nearly closing. We are NOT going to wait an hour for the oven to warm you up and then cook you something "Fresh".
-No, you may not purchase cookie dough from us.
-We don't carry T bones. What do you think this is, a sit-down?
-There is a yellow sign that says "wet floor", and it is placed in the middle of the floor in plain view. If you fall down because you didn't see it, it is not our fault for irresponsibly mopping the floor. Nor is it the water's fault for refusing to evaporate.
My favourite story goes a little like this:
Couple of days after Christmas, I was working in GameStop. Dealing with the usual returns, when a woman comes in...
"Hi...*peers at nametag* James, I have a broken game here".
"Ok *takes game: a copy of Nintendogs* What's the problem with it?"
"It's broken."
"Uh...huh. Do you mean it doesn't work, it won't load properly...?"
"No, it's broken."
"Hang on, I'll check it. *fires game into DS. Works perfectly well* sorry, but this game is working perfectly well."
"No, the dog won't listen to my child."
"...what is the dog's name?"
"I gave it to 3 people who play this game, and they all said it's broken! The dog is called Lucky, but it won't listen!"
For those of you unfamiliar with Nintendogs, at the start of the game you have to teach the dog its name and how to sit down, using the microphone.
Queue 15 minutes of shouting at a bundle of pixels, attempting to teach it how to sit. It learned. I'm a 6ft 2" 18 year old man. I had to imitate the voice of a 10 year old girl. I hate people who refuse to accept their wrongness.
heres a few tales of woe, and one to restore a little faith in each other.
Working in a cinema call center:
Me: good afternoon, *ahem* cinemas how can i help.
Her: whats on? (we had 13 screen showing up to 25 different films a day)
Me: *reels off the full list*
Her: and what time is it on?
Me: which one?
Her: all of them...
Me: *reels off list of every film with every showing time that day*
Her: sorry, could you repeat that?
Me: *repeats the whole list*
Her: are you trying to be funny?
Me: er... no, you asked me to repeat the list
Her: no i didnt i just wanted the times for the film i asked for
Me: you didnt ask for any specific film
Her: i want to speak to the manager
Me: OK, hold please
Manager: (after hearing the whole tale) tell her you ARE the manager, deal with it however you want.
Me: right *rubs hands with glee*
Me: hello this is john the manager, my employee has asked me to take over on this call, i've listened to the recording and you are quite clearly wrong, goodbye.....
Working in a games retailer
Him: i want to return this
Me: oh, is it faulty?
Him: no, i just dont like it (we had a ten days return policy)
Me: ok, have you got the receipt?
Him: yeah
Me: (after pausing a few seconds) can i see it?
he hands it over i check the details, all seems to be correct, except for the severe scuffing and scratching on the disc
Me: i'm not taking this back, its quite obviously been damaged
Him: i havent even opened it
Me: no refunds will be given if the goods are not returned in the condition they were sold *points at very plain english sign explaining exactly that*
Him: thats not good enough, i want my money back, it says here i can get it if i dont like the game
Me: yes, it also says that in order for us to do that it has to be in saleable condition
Him: *twenty minutes of pointless repetition*
Me: *keeps reading the sign in a calm voice every time Him opens his mouth*
Him: *walks away muttering*
Back to the cinema for a positive finale
a customer came out of a screen and (rather apologetically) pointed out that the wrong film was probably being played in the auditorium he was in. i poked my head in and low and behold Deathwatch instead of the Hey Arnold! movie.
Long story short: horrific scenes of mustard gas deaths instead of cute american animation.
instead of screaming and shouting that we had harmed his children or that we were going to be sued, he calmly pointed out that mistakes happen and if we could put the right film on that would sort the problem. We did that, refunded his tickets, refunded his drinks/snacks, apologised to his kids (who were actually crying when they came out of the screen), gave him a bunch of free tickets and he even thanked us on the way out for handling things professionally and consideratly.
It swings both ways, this pendulum we called respect.
Working in a cinema call center:
Me: good afternoon, *ahem* cinemas how can i help.
Her: whats on? (we had 13 screen showing up to 25 different films a day)
Me: *reels off the full list*
Her: and what time is it on?
Me: which one?
Her: all of them...
Me: *reels off list of every film with every showing time that day*
Her: sorry, could you repeat that?
Me: *repeats the whole list*
Her: are you trying to be funny?
Me: er... no, you asked me to repeat the list
Her: no i didnt i just wanted the times for the film i asked for
Me: you didnt ask for any specific film
Her: i want to speak to the manager
Me: OK, hold please
Manager: (after hearing the whole tale) tell her you ARE the manager, deal with it however you want.
Me: right *rubs hands with glee*
Me: hello this is john the manager, my employee has asked me to take over on this call, i've listened to the recording and you are quite clearly wrong, goodbye.....
Working in a games retailer
Him: i want to return this
Me: oh, is it faulty?
Him: no, i just dont like it (we had a ten days return policy)
Me: ok, have you got the receipt?
Him: yeah
Me: (after pausing a few seconds) can i see it?
he hands it over i check the details, all seems to be correct, except for the severe scuffing and scratching on the disc
Me: i'm not taking this back, its quite obviously been damaged
Him: i havent even opened it
Me: no refunds will be given if the goods are not returned in the condition they were sold *points at very plain english sign explaining exactly that*
Him: thats not good enough, i want my money back, it says here i can get it if i dont like the game
Me: yes, it also says that in order for us to do that it has to be in saleable condition
Him: *twenty minutes of pointless repetition*
Me: *keeps reading the sign in a calm voice every time Him opens his mouth*
Him: *walks away muttering*
Back to the cinema for a positive finale
a customer came out of a screen and (rather apologetically) pointed out that the wrong film was probably being played in the auditorium he was in. i poked my head in and low and behold Deathwatch instead of the Hey Arnold! movie.
Long story short: horrific scenes of mustard gas deaths instead of cute american animation.
instead of screaming and shouting that we had harmed his children or that we were going to be sued, he calmly pointed out that mistakes happen and if we could put the right film on that would sort the problem. We did that, refunded his tickets, refunded his drinks/snacks, apologised to his kids (who were actually crying when they came out of the screen), gave him a bunch of free tickets and he even thanked us on the way out for handling things professionally and consideratly.
It swings both ways, this pendulum we called respect.
Im currently doing practical training in my local grocery store and i have noticed the same things among regulars, Most of them are old folks or local drunks with their habits and usual shopping list. i havent yet started thinking of crazy names for them, but maybe i should.qbert4ever said:
Almost forgot
Stinky Coat Guy
Big fat guy who always wore a massive anorak (even in the height of summer), stank of concentrated dog urine and for some reason when he came to trade games in he didnt carry them in a bag like normal people, oh no, he used to pull them out of his underwear. we refused to serve him on hygiene grounds.
Stinky Coat Guy
Big fat guy who always wore a massive anorak (even in the height of summer), stank of concentrated dog urine and for some reason when he came to trade games in he didnt carry them in a bag like normal people, oh no, he used to pull them out of his underwear. we refused to serve him on hygiene grounds.
Hey all. I've been reading this thread all day and have a few stories to share.
First off, I work in a charity shop (or thrift store if you prefer) for Cancer Research UK. As you can tell from the name, Cancer Research UK is a charity that raises funds and then gives them out as research grants to sciencey-types to help defeat cancer. Given the company's charitable concept, the majority of the customers are quite well behaved so I have little to share. I have worked there for two years now though, so I do have some material.
One time I was working the till very near to closing time. Everybody had come downstairs with their stuff and we were waiting for the last customer to finish so we could lock the door and escape. She was a young lady with a little girl in a pushchair and she brought a pair of trousers to the till.
Me:"Hi."
Her:"Hi, just these please."
Me:"Ok then... *puts them through and checks price* that'll be £3.70 (or whatever), please."
Her:"Here you are. *hands me a ten*"
Me:"Thanks."
Something to note. If we get more than two £10 notes, we start to put them underneath the tray that resides inside the till to deter crooks. This smooth criminal had obviously seen somebody else do this before with large notes and tried to take advantage as I put the ten underneath the tray.
I hand her change for the ten she gave me and her reciept. Before I could close the till and bag up her trousers, she raises an objection.
Her:"I'm sorry, I gave you a twenty. There's not enough change."
"I'm sorry madam, I'm afraid you must be mistaken" comes out as "No you didn't." I have little patience for liars.
I look at my manager who doesn't really do anything. She just wants to see how I handle the situation, I guess.
The lady pushes.
Her:"I saw you put my twenty underneath the tray. Can you look and see if it's there?"
Me:"Ok."
I look and there is a twenty there, but I know she didn't give it to me. The funny thing is that it's quite easy to see inside the till from the counter, so she may well have seen.
The funnier thing is that I pulled the twenty to the front while examining the notes, and it got sort of jammed as I put the tray back down, so you could see half of Queen Elizabeth's head and "20" poking out. I decided to practice some doublethink on this slummy mummy.
Me:"There aren't any twenties in here. You must be mistaken, I'm afraid."
Her:"Are you sure? Not even underneath?"
*she stands on her toes and looks inside the still open till where she can probably see the twenty poking out*
Me:"No. There aren't any."
Silence for a few seconds. She knows I'm lying, but I know she's lying too, and she doesn't really have the nerve to try and press me on the issue. Eventually my manager steps in and tells her that since we're taking the tills off quite soon, we can give her the correct change in about 5 minutes if our till is off at all.
Unsurprisingly, she decides to leave instead of chasing up the £10 plus pounds we supposedly owe her. Wonder why?
First off, I work in a charity shop (or thrift store if you prefer) for Cancer Research UK. As you can tell from the name, Cancer Research UK is a charity that raises funds and then gives them out as research grants to sciencey-types to help defeat cancer. Given the company's charitable concept, the majority of the customers are quite well behaved so I have little to share. I have worked there for two years now though, so I do have some material.
One time I was working the till very near to closing time. Everybody had come downstairs with their stuff and we were waiting for the last customer to finish so we could lock the door and escape. She was a young lady with a little girl in a pushchair and she brought a pair of trousers to the till.
Me:"Hi."
Her:"Hi, just these please."
Me:"Ok then... *puts them through and checks price* that'll be £3.70 (or whatever), please."
Her:"Here you are. *hands me a ten*"
Me:"Thanks."
Something to note. If we get more than two £10 notes, we start to put them underneath the tray that resides inside the till to deter crooks. This smooth criminal had obviously seen somebody else do this before with large notes and tried to take advantage as I put the ten underneath the tray.
I hand her change for the ten she gave me and her reciept. Before I could close the till and bag up her trousers, she raises an objection.
Her:"I'm sorry, I gave you a twenty. There's not enough change."
"I'm sorry madam, I'm afraid you must be mistaken" comes out as "No you didn't." I have little patience for liars.
I look at my manager who doesn't really do anything. She just wants to see how I handle the situation, I guess.
The lady pushes.
Her:"I saw you put my twenty underneath the tray. Can you look and see if it's there?"
Me:"Ok."
I look and there is a twenty there, but I know she didn't give it to me. The funny thing is that it's quite easy to see inside the till from the counter, so she may well have seen.
The funnier thing is that I pulled the twenty to the front while examining the notes, and it got sort of jammed as I put the tray back down, so you could see half of Queen Elizabeth's head and "20" poking out. I decided to practice some doublethink on this slummy mummy.
Me:"There aren't any twenties in here. You must be mistaken, I'm afraid."
Her:"Are you sure? Not even underneath?"
*she stands on her toes and looks inside the still open till where she can probably see the twenty poking out*
Me:"No. There aren't any."
Silence for a few seconds. She knows I'm lying, but I know she's lying too, and she doesn't really have the nerve to try and press me on the issue. Eventually my manager steps in and tells her that since we're taking the tills off quite soon, we can give her the correct change in about 5 minutes if our till is off at all.
Unsurprisingly, she decides to leave instead of chasing up the £10 plus pounds we supposedly owe her. Wonder why?