Simply, for me, it's the same question worded in two or more different variations.
They all boil down to, "Can you fix my computer?"
Now, normally this wouldn't bother me. However, since so many people keep asking me so frequently, it begins to irritate. Couple that with the fact that these same people, no matter how many times I explain things or try to teach them good computing/web surfing habits, they continue to epically fuck up their systems. I usually find them riddled with viruses, ad-ware and other mal-wares, corrupt registries, and totally buggered OS settings.
Then, after I go through the lengthy process of restoring their machines (more often then not requiring a full format and reinstall), it takes maybe a month before they start having "problems" again. If it weren't for the fact that these people were my friends, family, and co-workers, I'd tell them to f*** off at this point.
Then again, maybe I should start charging by the hour. Hmmm.....
[/edit] This reminds me of something else that bugs the hell out of me on this very topic. It's not a question I'm asked but rather a habit I see so many people adhere to. One that makes my job VERY, VERY God damn hard. I won't go into a lengthy rant about it. I'll just say the lines of advice I give to people in the aforementioned situation:
1: Keep the disks.
2: Keep the manuals.
3: Keep the registration/serial keys.
4: Remember your passwords.
5: RTFM