RJ 17 said:
However, exploration is not something that is specific to MMO's. MMO's have more range to cover, as I just said, but there's plenty of exploration to be had in the best of standard RPGs as well. And while having plenty of room to explore certainly does offer a good distraction from "the grind", "the grind" still exists.
No, it's certainly not specific to MMOs, but they do it so much better. I remember when I was playing Dragon Age: Origins and with the scene set I was looking forward to setting off on my quest. When that tiny little map screen popped up with the 4 or 5 locations I could go to me part of me died inside a little. Suddenly this epic fantasy world felt very very small.
By contrast I can log into LOTRO, get on my horse and ride from Bag End to the gates of Moria, travelling through a brilliant recreation of the world that more or less invented epic fantasy as we know it, without a single loading screen or menu to take me 'out' of the world.
2: The People.

You pretty much confirmed the "used more as socialization tools..." part of my statement.
Heh. If you stretch the definition that widely then CoD Multiplayer is a socialisation tool.
3: The Depth.
To this I have to refer to Yahtzee's description of the customization in City of Heroes, which you used as your example. Sure, there's 600 different things you can make.....large portions of them taste the same. Just as how ME 3 has 3 different endings, they all taste the same. Beyond that, customization doesn't take away from the statement that, when boiled down, "MMO's are little more than grind sessions designed to be more socializing tools than actual games."
As much as I enjoy Zero Punctuation I take Yahtzee's views on MMOs with a mountain of salt. He makes no secret of his dislike of "muhmorpurgers" and it shows. He's funny, but I don't regard his views on the genre as particularly insightful or even well informed.
I customise my characters for my own personal enjoyment as much as anything else, just as anyone who's ever spent time working on, for example, the appearance of their Shepard in Mass Effect.
As for the grind... well BloatedGuppy made most of my arguments for me (cheers, Guppy) but I'll add this:
WoW is the undisputed king of the pallete swap monster and yes, there's not much difference between a lvl 5 hungry wolf, a lvl 20 rabid wolf or a lvl 80 monstrous wolf save for color and size. But that's WoW, and I've already said I consider WoW's grindiness almost indefensible. City of Heroes, for example, boasts a much wider range of enemy groups, with a lot more to differentiate them than the color of their model.
Grind is associated with MMOs (again, it's the perception that WoW is an MMO therefore all MMOs are like WoW) but two of the grindiest games I've played were Mass Effect 1 and 2. The first game had the almost utterly irrelevant side missions - almost all of which were more or less identical in enemy composition and setting. The second had the infamous planet scanning and if you wanted the minerals to upgrade the ship and get the best ending you
had to do that.
Not to mention that almost every loyalty mission seemed to involve slogging through an inexplicably huge and many roomed warehouse because your target invariably had fifty mercenaries with them. Those sequences felt very much like a grind - the obligatory shooty gameplay bit before the next conversation sequence.
(Hmm... two unfavourable references to Bioware games in one post. I'll resist the urge to mention SWTOR and make it a hat trick.)
Meanwhile,
woodaba said:
When something that is fundamentally not fun for quite a lot of people needs to be there to make the game function,as you have attested, its time to shake things up a bit.
Do MMOs need a shake up? Perhaps, but as I hope I've made clear, I don't think they're anywhere near as homogeneous as a genre as you're making them out to be.
No game should try to be all things to everyone, and if 'a lot of people' don't find them fun then a lot of people need to find a gaming genre that they
do find fun... or at least look deeper into the MMOs that are already out there and recognise that they're not all WoW clones.