Hellblazer12 said:
Surely its to make more money and the Xbox Live service and benefits is quite worth it but surely they must realize that they lost many costumers to Sony's PS3 due to this and that this is always a major disadvantageous point when used in console wars. I am open to all views and opinions.
Yes
Yes
No
and No.
To explain:
Yes it is a money-making venture, but you are right in that at least part of that money goes into ensuring it is a better service, runs smoothly, and has good content. In all honesty, having played several MMOs where you are paying a much higher subscription rate just for that one game, paying a yearly fee to play any Xbox Live multiplayer title is, in the grand scheme of things, great value for money.
Yes, having compared PSN to Live on my PS3 and my Xbox I can say that I am happy to pay for the (much better) service. I'm not saying PSN is crappy, and I'm not going to go into the (European) server stability issues on PS3 compared to Xbox versions of games like CoDBlops and B:BC2. The discounted rates for download games, and the content you get as a Gold subscriber I can happily say is 'worth it' in my opinion, especially for something that is cheaper than a years subscription to a games magazine and has articles and features (and videos) that are almost more informative more often and often less biased than many format specific magazines.
However, saying Xbox 'lost customers' to PS3 because PSN doesn't cost is a statement that may hold true for a very tiny minority, but it doesn't hold true for many dedicated gamers, especially online ones. To be honest, given the price-tag differences for the consoles, the added extra of Live doesn't even make the 250GB Xbox more than a 160GB PS3 (at least, in Europe, if they have closer parity in the US, discount this, and yes, that is for a console WITHOUT kinect included in the box), so it doesn't even boil down to cost and being able to afford the service. When a year's subscription costs as much, or sometimes less, than 1 full-price game, most hardcore gamers eat the cost up without blinking.
So maybe a few kids or younger teenagers without jobs or low allowances might miss-out on Live because they can't afford it (I see more than enough in my shop asking for the 3 month pre-pay cards to know this does happen), but you have to realise that the main thing that will make them choose one service over the other is peer pressure. Most younger consumers play what their friends play, so if two or three kids in a school year jump ship to PSN from Live and are up the social ladder enough, then sure, they will influence others to do the same, and they are just as likely to switch back later on too, usually influenced by what games come out on what console.
Saying this though, flying in the face of 'anti-payment' protestors, Xbox has talked and rumoured a few times about reviewing Live and how much it costs the customer. These days it is much cheaper to get online than it was when the console first launched, and with the service well established, Microsoft could possibly turn around and start discounting the Live service subscription as they no longer need as much to keep it running to the same standard. We've already seen many deals and packages for renewing your subscription cheaper, especially aimed at families post Kinect launch, where you get more for your money such as full download games or MS Points, or 20% off a year. Similar in many ways to the kind of deals and offers mobile phone companies advertise for their services.
Lastly, again, I disagree with the 'cost' of Live being a NEGATIVE when discussing console wars, but only because the service is, on the whole, better. Yes, cost is a factor for actually weighing up which one to buy personally, but when comparing the experience of a game, or games machine, as a whole, cost doesn't factor in. World of Warcraft is enjoyed by millions, but in order to play Cataclysm you have to buy ALL the expansions, so do you turn around and say that Cataclysm is bad because it costs the most? Or do you instead take it for its content, leaving individuals to decide if they can afford to buy it and play it? Naturally you look at Cataclysm for what it brings to the world, be you a new player or one well versed with the WoW game world.
Basically, PSN basic is as good a game download platform as Steam, or iTunes App store or Live, but in order to get a lot of what Live offers you have to subscribe to the premium service. Likewise, Steam and App store are little more than catalogues, App store especially. In terms of play-support and communication, and even just the front-end for it, Live trumps PSN and has done for a few years now, based on ease of use and seemlessness. One only needs to listen in to the amount of people talking on a PS3 online game versus the amount of chat on a 360 one on average to know that one system is much more integrated with its online features than the other. From personal experience (i.e, selling them to customers) more people who want good online matches and games go Xbox, while those who want to play 3D and Blu-ray go PS3.
Of course, those peope who can easily afford a 3D TV and the movies and the glasses and the rest, likely have an Xbox on a different telly that they use to massacre their mates on MW2 with!
-Tzatziki: Voice of the Specialist Games Retailer-