The videogame industry is an INDUSTRY. It is concerned with the demographics of its consumer base, not the national demographics. I get the impression that a lot of people think that the racial aspect of a character is just decided by chance, or the whim of the designer. If videogame companies are like any other companies I can assure you they have done many studies and focus groups to determine how to maximize their sales to their target audience. If you want more black characters then you need a larger black consumer-base. It's that simple. You might say that it's racist that whites prefer to play as whites, but its a commonly accepted rule in psychology that all people prefer people that look similar to them, even to the point that one looks for similar facial traits in potential mates. Is that racist? Well, it's certainly a form of implicit, unconscious bias, but it can only qualify as racism if hatred is removed from the definition. A positive preference of something is not tantamount to contempt of everything else.
"Willful ignorance and willful lack of sensitivity?" Really? So in order to be completely absolved of racism you have to have a PhD in anthropology? That's absurd. I'm willfully ignorant of all sorts of cultures because I don't have the time or energy to devote to studying them. If I glean a stereotype from a culture without knowing the basis for that stereotype then I must be racist right? As long as I don't think that ALL Scots wear kilts, play the bagpipes and eat Haggis, I don't think it's racist to associate Scots with kilts bagpipes and haggis. Only a complete moron would think that some stereotype is necessarily true about every person who belongs to that group without exception.
As for sensitivity: why on god's green earth would hypersensitivity be a good thing? Everyone always has to step on egg-shells because you never know who you might offend. It seems obvious to me that we should be working in the exact opposite direction. As long as no one discriminates against anyone in an official capacity (i.e. denies them a job, a place at a restaurant, or a seat on a bus) then racism should be treated as an opinion. Granted a potentially extreme and offensive opinion, but an opinion nonetheless. If someone voices such an opinion publicly then it provides cause to review any official decisions they may have made that regards race, just as an outspoken right-wing fanatic who turns down an application from a woman who is pro-choice better have a good explanation for doing so lest he risk litigation.
Aside from official decisions we should, as a society, try to DE-sensitize race. After all, why would a racial slur be more insulting than a personalized insult that actually applies to you. If someone calls me an inbred redneck trailer-trash cracker, I'm more liable to laugh at their hyperbole than to take umbrage. But if someone says something personal about me or my family member (that somehow applies), then I'm probably going to respond in kind. The goal is to make everyone hypersensitive is tantamount to censorship. If people are hypersensitive then they will be easily offended, yet the goal is supposedly to make sure that no one is offended. The only way to accomplish that goal is to make sure no one ever says anything that could remotely be construed as offensive. Does it stop at race? Maybe I'm offended by Christianity's claims that anyone who isn't Christian spends eternity in hell. Guess they'll have to take that part out of their sermons. "If you're a good Christian you'll go to heaven." "What if I'm not Christian?" "Errr... You'll... go to... heaven?" "So what's the point of being Christian?" "Ummmmmmm..."
Sure if everyone was knowledgeable about and had respect for everyone's race/culture then no one will ever say anything offensive. Oh wait... What if they point out how one culture is inferior to another in a certain objective respect? Say for instance the minimal scientific achievements of the cultures of sub-Saharan Africa, or those of other undeveloped parts of the world. Objective historical facts can't be racist; that would make reality itself racist, which is absurd. The only answer is to say that all cultures are equal overall. However, no one can seem to give a set of criteria on which to judge this equality. You could say they're culturally equal, but that is a question-begging sophistry as the equality of the CULTURES is the very thing in question. Diversity is the most hopeful answer to this question as diversity does have a positive aesthetic value. But to say that all cultures are equal qua diversity is merely to say that they are equal by means of being different. However, equality can ONLY be measured between DIFFERENT things, for to say something is equal to itself is, of course, a meaningless tautology. Thus if being different makes things equal then equality applies to everything, you are even entitled to claim 3=7!
A great deal of people talk about equality and inequality in a vague manner that seems to confound equality of opportunity with actual equality in traits. The goal of the civil rights movement is the former, the goal of hard-line communism is the latter. People are not equal in the latter sense. Some people are smarter than others, some are stronger, some faster, some more congenial. This is a fact of life. The purpose of equality of opportunity is to ensure that people rise in society based upon the attributes that are relevant to success, and not by arbitrary discrimination and favoritism. The very basis for society and life in general is the inequality of traits, for without it there could be no lifeforms beyond simple protozoa, and there could be no way to determine who should be responsible for what in a society. One of the primary reasons why communism fails is that it doesn't provide an incentive for superior individuals to do anything different than their inferiors. If a professor is paid the same as a janitor then why go to college?
But it would be unfair of me to withhold the answer from the philosophically uninitiated. It is quite simply that the equality that multiculturalists claim is not an objective or descriptive equality, but a prescriptive equality. Their real claim is simply that culture is a matter of taste, and diversity is important insomuch as it allows as many pallets to be catered to as possible. What they're really saying is that you may not like a culture, but that is your taste, and you have no more of a claim to objectivity as anyone else. Sure, certain cultures may be scientifically backward, but scientific achievement is only one criterion by which to judge a culture. In essence, the racist or chauvinist is likened to the irascible fellow in the art gallery who keeps shouting, "a painting of a soup can isn't art!" To which the rest of the people in the gallery reply, "so say you."