A Nation of Racist Drunks?

[Belated]

This is ridiculous. The last thing call center representatives need is to start thinking they're smarter than the people they're dealing with. Sometimes they get something wrong. And sometimes they run you through troubleshooting steps that don't do a damn thing. And those of us who understand computers can TELL when those steps don't do a damn thing. If an Australian calls, is asked to perform such a step, and then responds "I would, but I really don't think that would help in my case...", it's not right to instruct your employees to make him go through that step anyway just because he's Australian.

"Oops! You must have posted since you started writing this post. Please fill in the Captcha below to proceed!" No, I haven't.

And I'm willing to bet 90% of those allegedly "racist" Australians they meet on the phones are just reacting angrily upon learning that the company they're calling has outsourced to India. And anger, by the way, IS the appropriate reaction to outsourcing.

 

[Gordon_4_v1legacy]

In my local paper, the Sunday Mail, one article disturbed me. In India, call centers are training their staff on how to deal with Australian customers, saying we're quote "the dumbest continent in the world," we "drink constantly" and are "quiet racist." One comment that got me was that we are "technologically backwards." Now as someone who has 5 consoles, a smartphone and a tablet device, I felt insulted. What do you lot think?

Here's the link to the story http://www.couriermail.com.au/business/indian-call-centre-staff-told-australians-are-dumb-drunken-racists/story-e6freqmx-1226100445960

A nation that still has a caste system in place is in no position to point fingers regarding discrimination.

http://en.wikipedia.org/wiki/Caste_system_in_India#Modern_status_of_the_caste_system

So fuck you, Mr. "Reporter" and the small Shetland Pony you sodomized before you rode in on.

 

[snowpuppy]

I'm Australian, and it's embarrassing how racist we are, although, I think that they are just pissed off at how everyone messes with telli-marketers.

 

[Jelly ^.^]

For the most part, it's a fair call. Most of it is seen as harmless ribbing that we do to everyone. However, we have a problem of letting idiots who actually believe the rhetoric get into power a lot. >.<

For the record, I worked as a telemarketer, and treat each and every one of them with some measure of respect, so long as they aren't trying to outright rip me off or something. Many other people here wouldn't brake for a telemarketer crossing the road though, regardless of race or how drunk they were or weren't.

 

[Febel]

See when I saw this title, I immediately thought I was heading into another "America sucks" thread. Anyway, calling Australians racist and drunk!? I've never met an Australian who was racist!

 

[evilstonermonkey]

Australia has a serious drinking culture and a very vocal racist set. Calling all Australians a bunch of racist drunks isn't accurate but anyone who spends more than a week over here would be able to understand why one might think that. And I've heard some of the most peaceful, unbigoted people bitching about how all telemarketers/customer service lines/etc are Indian, unintelligible, useless and so on.

Oh, and on the thread title: my immediate thought upon reading it was "this will be about Australians." I guess that would suggest they aren't the only ones to think that way.

 

[android88]

What I find surprising in all this is the number of people thinking that the subject was talking about Americans. Could someone explain, please?

 

[Craorach]

What I find surprising in all this is the number of people thinking that the subject was talking about Americans. Could someone explain, please?

Because American's are so ignorant they read Australia as America?

I'm joking mods, I'm joking!

Lets face it... American's are used to being the kicking boy for online communities. They probably see the title and jump to the conclusion that it's about them. I would have if I hadn't seen a News.com.au article about this earlier today.

 

[Febel]

What I find surprising in all this is the number of people thinking that the subject was talking about Americans. Could someone explain, please?

People don't give American's ability for self-depriciation enough credit. We see insults about a country online and we immediately think it's us, even if it's obviously not us.

 

[Volkov]

Oi! Don't you talk that way about my Motherland!

Wait you weren't. I don't get it. Australia? But they have motherfucking snipers!

 

[JustJuust]

I seriously hope that Australia being the most racist country is a misconception... I really like Australia, but from my friends who went there, they tell me these stories of people throwing stuff at cars if Asians or Indians are driving. I have other friends who tell me that Australia is like Canada and is very multicultural. I find it hard to believe that an entire nation can be racist though.

 

[InfiniteSingularity]

I'd say Australians, not as a nation but as a people, are among the most judgmental and divisive people in the world. I say that as an Australian. I am not proud of my country in any way, really

 

[Frozen Donkey Wheel2]

Well, now you know how America feels.

And this thread is actually proving my point.

 

[Mr.Numbers]

In my local paper, the Sunday Mail, one article disturbed me. In India, call centers are training their staff on how to deal with Australian customers -snip-
Here's the link to the story http://www.couriermail.com.au/business/indian-call-centre-staff-told-australians-are-dumb-drunken-racists/story-e6freqmx-1226100445960

I see the problem here...

We act that way...To Indian call centres.

I think that says enough.

They're so awful in every way, I don't care how they think we treat them. Working IT, having to call up their tech supports regularly...I have literally thrown phones out windows.

 

[FirstPersonWinner]

As an American I thought they were talking about my country first. But then you saidAustralia and now I find this hilarious!

 

[Aedrial]

When I read that the title I KNEW it had to be us. The best part is I live in the kind of place where half the people I know haven't even met anyone from a different ethnicity. So their racism comes completely from their family backgrounds. The primary school I went to? White kids were the minority. If only I could've put them in my shoes for a while. Maybe then the latent racism would be stemmed, if only a little.

 

[Bebus]

Lumping a nation of people together and saying "they are all racist" is wonderfully ironic.

 

[theriddlen]

I went there thinking you're gonna talk about Poland. Oh well.