Banned from Eve Online or ''Why I'm considering to sue CCP''.

[Rayansaki]

Heh, I might have to do another update. Thanks for pointing this out.

Another clarification : I still went to college, swearing to myself while walking all the way to my class. I just did not get more time to study for the small test we had that afternoon.

And for my parents, they are odd enought, but not in the way you imply. My father didn't guarantee me anything, but he told me that he might ask a question or two to his brother who's a laywer. If CCP refuse unban me, and if the case can possibly be won (remember, the laws in Quebec have heavily pro-consumer, more than in the U.S.A. or even the rest of Canada), we could go to the small claims court.

Ok, post is long enough, I think I will stop posting updates and simply add directly my comments.

The laws in Quebec mean nothing, they have it specified in the terms of user you AGREED on, when you made your account that they can ban you without prior warning or without giving a reason.
If you sue you are just gonna make a fool of yourself and be mocked for it. Just try to work it out with them.

 

[tk1989]

U are clearly over-reacting. Your email to them doesn't sound very good at all, it sounds very whiny... Get a grip man! Just give them time to reply man! You have laid your case (albeit, very poorly) and they will more likely than not give u your account back.

 

[DTWolfwood]

If u plan to sue i hope u read the EULA through at least 3-4 times. Since those things tend to be pretty air tight, any argument you make better not be covered in the EULA. Otherwise your just gonna waste more money suing them. Unless you have a 5 year old character, forget about it. Its $15 less you have to spend a month, take that money and play some other MMO

Also in all likelihood your account was stolen but a gold farmer and used to spam world chat, and thus banned. I do remember there being some kind of warning message about this the last time i played the game.

 

[The_Prophet]

I feel your pain (in a way) OP, I hope it all gets straightened out before it comes to a law suit, because I am one of those people that thinks law suits are silly.

3 years of gaming is a lot to lose, heartbreaking even (I am being serious here). So I relly do hope you get you account back up and running.

Indeed, this is what most people in this thread need to realize. When something you put time, money and work into gets destroyed you DO NOT feel well.

snip

snip

Read what I wrote. Also, U IS NOT YOU!!!!!

 

[BonsaiK]

Suing CCP would be, of course, my last resort, but I'm just too darned afraid of loosing 3 years worth of work not to consider every possibility.

The key word here is WORK. I quit Eve partly because as I got more and more involved in corporations it felt like a professional commitment that I had to maintain rather than something fun (and also because of the continual non-appearance of Walking In Stations). It's stressful to walk out of any job and even more stressful to be fired. And if there's one game that sure is a hell of a lot of goddamn "work", it's EVE. No wonder you're having the same physical and mental symptoms employees often get during a redundancy process. Look on the bright side though - lots of free time.

However, you are asking the wrong question. Don't ask "why did I get banned?" - instead, ask "how the hell did someone get my login details?". Because if they can get your EVE login, imagine what else they can get.

 

[Maze1125]

EULA says we can cut off your right to play for any reason. No lawsuit would ever come out of that.

A judge to declare such EULAs to be unfair. No contract, especially a generic consumer contract, is absolute.

This will be added to first post.

You might want to correct the grammar then.
I meant to say "A judge could declare such EULAs to be unfair."

 

[sms_117b]

Indeed, this is what most people in this thread need to realize. When something you put time, money and work into gets destroyed you DO NOT feel well.

Tell me about it, had my PS2 stolen from my house a few years ago, along with 3 PS2 memory cards and my PS1 memory card, 10 years of gaming, gone, I replaced the PS2 and put a sticker on it saying

if you're going to steal this one, please leave me my memory card

Luckily it was never stolen, but those saves were gone, as was probably a literal year of my life.

 

[WlknCntrdiction]

Well WOW is always looking for sad acts, uh, I mean new players

 

[Maze1125]

Not going to happen, even in Quebec court

I take it you have a degree in Quebecan law then?

 

[DigitalSushi]

CCP servers are in Iceland aren't they?, the EULA will be under icelandic law right?, Judge will rule in favour of Iceland.

 

[Mr.Something]

...

Maybe you should wait until they actually, you know, let you know why you were banned.

They'll probably email you something soon.

Yeah, but when you spend 3 years to build something, be it an avatar on anything else, you just want to consider every possibility right off the bat.

I'm sorry...but seriously?!?! It's a game, get over it. You want a sadface story? I used to dump about $150 USD into Second Life a month then the avatar I had for 4 years got banned because of some bullshit...you know what I did? I GOT OVER IT.

What I'm trying to say is...well...QQ Fatty...reroll...

$150/m...you were paying real money for in-game special currency/items? the difference here is that he got to where he is in EVE by working his way up with the same disadvantages as everybody else playing. the relationships he formed with people he met online are much more deep than putting somebody on your buddies list or friend list in HoN/DotA and playing a few games with them every week or so. to be instantly severed from his financial and social investments without any given reason and by some random asshole is what makes him physically sick. all the negativity in this thread is from people who don't understand whole picture, and are stubborn in their own point of view or bandwagon members of the MMO-hater ideology that says these people have no life and that its just a game.

Well, I can understand how hard it might be to picture my situation unless you are veteran of any MMO.

And how would 4 years of online currency, items, scripts, and intellectual property qualify me as anything other than a veteran? My point is life isn't fair. As much as it should be, it's not. When it comes down to it what you're getting upset about is a video game. A virtual representation of a world which, at it's core, is nothing more than 1's and 0's.

In your mind, it comes down to just a game.
What you are assuming here is that all games are supposed to be past-times and hobbies that it is a personal sin to get emotionally attached to.
Lets say you have a dog. You sleep with this dog at night, feed him food that you bought, buy him toys, teach him tricks, etc. I walk in your house one day with a pistol and say YOUR DOG SUCKS BALLS and shoot him. I leave and nobody tries to stop me, the police don't investigate, and you're stuck with years worth of vet bills and living expenses and nothing to show for it.
How do you react?

First off, I find your comparison quite odd, secondly, I'd let you get about half way down the driveway, take off your arms and one of your feet with my Barrett M82, then I'd grab my .45 Desert Eagle, put two in your head and one in your chest, roll you up in plastic wrap, drive you out to my families 20 acre lot, dig you a nice shallow grave, throw you in, pour 5 gallons of gasoline in after you, smile as your flesh burned away from your bones, take a piss then leave your charred corpse out in the open for the wild animals to snack on...NO ONE discharges a firearm in my house...

LOL
point proven.

 

[Mekado]

Not going to happen, even in Quebec court

I take it you have a degree in Quebecan law then?

No, but living in Quebec, i'm somewhat familiar with the law here.

 

[Vanguard_Ex]

No, you agree to them having the right to whatever the hell they please when you join and all that shit. I wish you could just easily fix this but I really think negotiation with them is your only option.

And this is what I think really, really needs to change. License agreements are unfair at least (you pay them and they absolve themselves of all responsibility of ANYTHING that occurs as a result of use of their product), and outright abuse of the legal system at worst. Somebody needs to champion consumer rights here in America, but that isn't going to happen as long as piracy remains industry's response to everything. It's like how when you talk about civilian casualties in Iraq, folks say "terrorists" like that excuses everything.

Thanks for your input on this conversation. This is what I would call a weighted and constructive comment. As for the lawsuit, if it ever gets to the point I might need to sue CCP, (and I say it again, only as a last resort), the consumer protection laws in Quebec work differently from the rest of the world, even from the rest of Canada. Those laws are considerably tougher (for the companies I mean) than in any other place. Since the lawsuit would be filed in the small claims court (lawsuits involving less than 7000 Canadian dollar I think, I paid in total about 400$ over the last 3 years), I would be possible to oblige CCP to either reimburse me that 400$ or unban my account. Also, in the small claims court, you directly go to a Judge to plead your case and they decide if your claim is legitimate or not. Forget the courtroom filled with people and a jury, this matter will probably take 10, 15 minutes to be either approved or not. Like you said, their licence agreement might not hold out in court. In Quebec, it is legitimate to sue a company for a service they got paid for but did not provide, EULA or not, if fundamentally the consumer did not do anything wrong. So the question would be if CCP does not unban me and I sue them, could CCP prove I hacked their game or talked trash about the devs or the mods? Personally I know the answer to that question, since I got wrongfully banned. Of couse, this is all hypothetical, and I hope that tomorrow I will open my mails and at least get a reason for my ban, or them saying they are currently investigating the matter. That's all I want.

Oh absolutely, I wasn't saying they're right to do that. No, I think they really do need to change, it's just that until they do this guy is clutching at straws.

 

[The_Prophet]

Indeed, this is what most people in this thread need to realize. When something you put time, money and work into gets destroyed you DO NOT feel well.

Tell me about it, had my PS2 stolen from my house a few years ago, along with 3 PS2 memory cards and my PS1 memory card, 10 years of gaming, gone, I replaced the PS2 and put a sticker on it saying

if you're going to steal this one, please leave me my memory card

Luckily it was never stolen, but those saves were gone, as was probably a literal year of my life.

Man, that's terrible.

 

[AngryFrenchCanadian]

All is well people. I have received a letter from CCP. Apparently, I was right. My account has been hacked and used by a foreign IP. I have to admit that I overreacted and underestimated CCP's customer service. I think what made me react so much was the fact that I was permabanned instead of simply banned, like potentially hacked accounts usually are.

So yeah, to make a little summary of the whole story : two days ago, probably using a keylogger on my computer, a hacker was able to access my account has done something with it that got it permanbanned. I come home, discover my permaban, send a few letters to CCP. A few hours later I create this thread. Then, even later, CCP sends me a letter telling me really was the victim of a hijack, that the foreign IP was banned and that my account password has been reset and is awaiting for a new password. I am currently rescanning my PC for any harmful software.

Here's the letter

_______________________________________________________________________________________________
Hi.

Our apologies for the late reply.

Your account has been accessed by a foreign IP and we banned the account when we discovered it.

The hackers probably obtained your login details by installing a keylogger on your machine.
It is therefore vital that you check and clean your computer of any malicious software that is installed. To aid you with that, you can for example use any of the following free anti virus programs. We do not endorse any of these scanners, we are simply trying to help you get rid of the nuisance and we know these have proven helpful in the past:
http://www.free-av.com/
http://secunia.com/vulnerability_scanning/online/
http://www.kaspersky.com/virusscanner

Afterwards, change the passwords both to your EVE Online account and to your email address and any other online accounts you have.
Furthermore, never use your EVE login info anywhere else on the Internet. The only place you should ever need to enter those details would be on our website and when logging into the EVE Online client. Remember that we will never ask you for your account password so ignore any emails you receive asking you for your password, as those are phishing emails.
Finally, it perhaps goes without saying, but it really can't be stressed enough: Never consider purchasing ISK or items for real life money. Even just visiting those sites puts your computer at risk.

The account has now been unbanned. When we ban accounts, the password gets reset, so in order to retrieve your password, go to the following link: ********************************

Remember not to log into your account before you have scanned and cleaned your computer.

Best regards,
Senior GM Gusto
The EVE Online Customer Support Team
_______________________________________________________________________________________________
What ever your opinion was, I greatly appreciate the input of anyone who wrote in this thread.

I want to reassure everyone that I keep CCP in high esteem again.

 

[Mekado]

See ? all's well that ends well a little patience saves a whole lot of stress.

Happy eve online again

 

[Muphin_Mann]

Account security is your responsibility.

qq moar.

Did you get all of those 3000+ posts of yours being a dickheaded troll?

All is well people

That is good. Although i suggest you cut back a little on your Eve playing since this incident has given evidence of a minor addiction. You also have a very reactive personality (so do I) and it doesnt mix well with addictive behavior.

 

[GloatingSwine]

Account security is your responsibility.

qq moar.

Did you get all of those 3000+ posts of yours being a dickheaded troll?

No no. I posted a review. Once.

 

[ShyTech]

I have also had a hacked account and have been stressed out over it and am weighing out my options, it isn't right to have something you worked so hard at taken away, I am a DIE HARD EVE-Online fan and also victim to a hacked account that got permabanned.

I am looking into what I can do to prove that it was not me, I went to Med School and just recently came back and have been begging CCP to look into this matter but they will not unban my character because they say "I am responsible for my account no matter how any of my account info got out".

I do not think it is right that I have spent years playing on this account and spent alot of money and time doing so and they punish me for something that I had no part in, they ban me because my account got hacked, that doesn't settle right with me, if they could just see the IP address and know it wasn't me, I have been at the same address for many years I don't see why they can't see that I didn't do anything wrong..

My account is ShyTech and it is a 2003 account, I would never do anything to hurt my ability to play EVE...

Please someone help me with what I should do to pursue this..

Thanks,
ShyTech