Mantonio said:
migo said:
Mantonio said:
Andy Chalk said:
I'll add my voice to the chorus of those who don't see what the big deal is. This is EXACTLY the same thing that Valve did with Half-Life 2 and you might think that Steam is pretty shit-hot now but believe me, it was a piece of crap when it launched. So why is it okay for one but not the other?
Because Valve hasn't got a reputation for being an evil company.
EA held that throne for a long time, and has only recently (just) lost it to Activision. I have no reason to trust them.
Valve is earning one, and it's because of Steam.
How? What is Steam doing?
Creating a poor customer experience. If you buy a game through Steam and have problems with it, and you contact Valve for support, they just quote the part of the EULA that says you don't own the games and they're not responsible for any problems, so they won't fix the problem or refund it. If you then try contacting the dev/publisher directly and they've got a patch that solves the problem, you can't apply it on the Steam version because only the Steam specific patch will work. So Valve passes the buck to the developer but makes it impossible for them to actually fix it. Since all your games are tied to an account, if you have a significant library they just have you by the balls, because you can't dispute the charges with your credit card company - if you do that, they'll just ban you entirely. It's a complete lose-lose situation.
If it's a Valve game I don't have a problem getting it on Steam, because if something's wrong, Valve has to deal with it either way, so in this case problems get solved. Anything else though I won't touch unless it's activating a game on Steam that I can get through another source (such as something through the Humble Indie Bundle). If there's a problem with it on Steam, I just install and play it in the non Steam way.
If Steam actually had good customer service, this wouldn't be happening, but just pay attention on forums and general discussion on blogs - more and more people are becoming less and less happy with Steam, and Valve is barely even making any good games now, so people aren't even forgiving them because they make games they want.
Origin on the flip side is a service for EA games, and EA publishes a lot of games. For the same reason I don't have a problem getting a Valve game from Steam, I have no problem getting an EA game from Origin - there's no passing the buck if something goes wrong. Also, Since Mirror's Edge, I don't really care for any of the games Valve has put out. Being unable to easily climb up stuff (Alyx Vance has to do it for you, since Gordon can't do it) or crawl under stuff just makes the games frustrating. Eventually people who are playing TF2 or L4D2 and nothing else will come out and take a look at some other games and realise that they're much, much better. Then Valve as a developer is no better than id - they used to make good games but now they're shitty and make engines that unlike with id, nobody wants to use.