lacktheknack said:
Sansha said:
lacktheknack said:
You see, I'm part of this crazy movement.
It's known as "Carrot AND Stick".
I don't buy products that have terrible things done to them (such as SimCity).
But I DO buy products that do the right thing, REGARDLESS of who released them. I boycotted Ubisoft for a good chunk of time, but when they released Rayman: Origins without the horror of Always-Online, I bought it right away. I regret nothing, and Ubisoft gets the point better than boycotting them forever would get across.
Ubisoft redeemed themselves by practicing better business. EA has not.
Yet.
The instant they do, I'll be there buying their things.
For example, the instant that SimCity's always-online DRM (it's NOT proper integration, don't pretend it is) is repealed, I'm buying it. Possibly even at full price.
EA will have to do a massive overhaul of their business model before become a customer, which they won't because they're just trying to survive their recession, but do they deserve to?
Two years ago, CCP (makers of EVE Online), started practicing the same shoddy business, by ignoring the player's concerns, focusing too hard on the bottom line, releasing faulty content - a non-optional feature that even my high-end computer could not handle (some people's GPU's even burned out from the stress!) - and trying to sell us micro transactions - character clothing - for between $30 and $80.
The result was a massive outpouring of anger on the forums and a few people protesting in-game.
Then a leaked email from the CEO saying, I quote: 'stay the course', 'greed is good' and 'watch what the players do, not what they say'.
What we did was stage a furious protest in one of the key areas of the game, effectively shutting it down through massive lag and murdering other players, preventing them from playing, which only waned as our cancelled subscriptions ran out and the playerbase dropped by the thousands. I did not return to the MMO for six months, when a patch repairing the shoddy content and public apology was submitted. They even re-modelled a statue in the game to be partially destroyed as a result of the riots, so everybody could remember what happens when you fuck with your players.
Poor customer relations, greed and unacceptable content nearly killed EVE Online, and only by fixing their immediate mistakes, changing how they receive feedback from the players permanently, and most importantly, swallowing their pride and apologizing for fucking with us did they regain our trust. I was one of the players who said he would cancel his subscription until the problems were fixed, and I stood by it, and by our combined efforts we got what we wanted.