Poll: League Of Legends And Horrible Customer Service In Gaming

[Vuliev]

The whole client is kinda weird. My whole internet goes down for a couple of minutes. The launcher and the game client are quite amateurly done and Riot demands a little too much money for what they offer.

A little too much, as in no money at all? Hmm.

It's free to play for a reason, and I honestly can't fault Riot for not foreseeing that their small little game would have exploded into the powerhouse it is today and choosing a better base to build from.

 

[ResonanceSD]

The moba community gets to judge itself? And we thought Stalin's trials were a farce. It's been a contender for "worst community in gaming" for years for a good reason.

Not MOBAs as a whole, just League, and even then it's hotly contested within its own community. The Tribunal works, to an extent, but it's still really sketchy.

DOTA has the exact same asshats in it's community, as does HoN. There isn't a counterweight in the MOBA sphere to make up for the fact that all of it's games seem to have a community of raiders from fallout 3 in them.

 

[Skin]

Play HoN or Dota 2 honestly.

 

[Vuliev]

The moba community gets to judge itself? And we thought Stalin's trials were a farce. It's been a contender for "worst community in gaming" for years for a good reason.

Not MOBAs as a whole, just League, and even then it's hotly contested within its own community. The Tribunal works, to an extent, but it's still really sketchy.

DOTA has the exact same asshats in it's community, as does HoN. There isn't a counterweight in the MOBA sphere to make up for the fact that all of it's games seem to have a community of raiders from fallout 3 in them.

...right, but your question was "The moba community gets to judge itself?" which isn't the case. DOTA2 has both a positive and negative report system, but only League has a full-on jury of peers (though each decision has to be approved by Riot staff.)

 

[Innegativeion]

I've never been banned, suspended, or in trouble in a gaming community until now. I assure you I'm telling the whole truth and understand that people often leave out important details since they're usually pretty upset, which I am, but I'm still calm. As I stated before, I spent some time and effort into sending them a message detailing what happened and got nothing back but a seemingly automated response explaining that even if it was the clients doing I'm still accountable. And seeing as they don't even have the decency to reply in person to those who've spent large sums of money on their product, I don't see how this is good customer service.

Keep in mind that they have millions of players.

They've probably far more emails to respond to than actual staff members.

 

[ThePenguinKnight]

The whole client is kinda weird. My whole internet goes down for a couple of minutes. The launcher and the game client are quite amateurly done and Riot demands a little too much money for what they offer.

That sucks, my internet never went down because of the client. They do ask a bit much for some of the characters but they kind of have to since they do have bills to pay, plus you can just save your IP to unlock them. The Client/launcher is where I fully agree with you, it barely functions.

There is something not fitting here. Either on your side or on Riots side.

Here is the thing

As opposed to popular belief its not as easy to get suspended in LoL as one might think.

Think about the logistics off it. How many games are played, and how many reports will be send during 24 hours with the amount customers playing. You need an army of support staff to suspend everyone who gets a report.

Those who get do get suspensions, do so due to repeated amount of reports.

If you are innocent, then small transgressions wont topple you.

As I explained previously, I've only had the game downloaded for two days and one night. I've gotten along well with all the people I've joined and more often than not I'm one of the top 3 in the matches I've been in. Any time something happened with the client that pushed me out of the game I jumped right back in in a matter of a minute or two and have never been afk for so much as even a second. I don't kill steal and I got along with every person I've come across who was willing to converse with me, I try to be as pleasant as possible. The match I played before meeting the "you're account has been suspended" page consisted of me and the party cracking jokes, and another player even left which we were cool with.

 

[randomsix]

I honestly just can't get around all the metagame BS that you have to deal with in League.

OT: You could be getting hit with autosuspensions. That would be my guess; my experience with HoN and League has led me to believe that the guys programming the games aren't particularly good at what they do, so I wouldn't be surprised if they implemented a half-assed automated system to deal with new accounts and then called it a day.

 

[splayfoot1]

when I first started playing LoL I had a lot of disconnects, and RL issues that stopped me playing mid game, I only got the first level warning, and havent had any trouble since. If you are having the amount of trouble you need to get suspended, I would suggest trying to find the problem with your client.

And I will always support staying with the game, regardless of any problems, its just to much fun to pass up.

captcha: we go forwards. indeed we shall.

 

[VladG]

This is strange. You shouldn't get a penalty unless you idle for too long or you leave the game entirely. Just a minute's disconnect won't get you any trouble.

I recommend you search the game forums to see if there are any similar issues and what you can do about it. If not, post your problem and see what pops up.

If you do get disconnected often (every few minutes or so), I'd advise you not to play the game until you can get it fixed.

Firstly because of your own investment in the game might just get screwed over by an automated ban, and secondly because your absence will screw over the other 4 people in your team if you play regular or ranked games.

You can't compare it to being idle or having to go away in WoW. If that happens in WoW, you can be easily and quickly replaced. Even if you leave in the middle of an encounter (and that would get you booted out of most guilds very fast), it's still the work of a minute to wipe the raid and replace you. All is lost is an insignificant repair cost.

That is not the case in LoL. When you leave (intentionally or otherwise) you royally screw over 4 other people that will lose a lot of time (you can't surrender earlier than 20 minutes) and possibly rating, not to mention the frustration of having to play through a match that you will almost certainly lose simply because you are outnumbered.

I personally report any such occurrence, regardless of cause. If you don't have the time for a match, or you don't have a stable game, then don't play.

Personally I've had no significant problems with the client, launcher or support staff of any kind for well over 1500 matches. Their service is very rarely unstable nowadays (in fact I can think of 2 times it's ever made the game unplayable for about a day) and the game itself is very enjoyable, as long as you play with as many friends as you can get towards a premade.

 

[JaceArveduin]

I honestly just can't get around all the metagame BS that you have to deal with in League.

OT: You could be getting hit with autosuspensions. That would be my guess; my experience with HoN and League has led me to believe that the guys programming the games aren't particularly good at what they do, so I wouldn't be surprised if they implemented a half-assed automated system to deal with new accounts and then called it a day.

Pfft, fuck the meta and play AP Trist and AD Ryze (with manamune)

Or are you one of those people who take the game seriously and want to get to 2k in ranked?

 

[VladG]

I honestly just can't get around all the metagame BS that you have to deal with in League.

OT: You could be getting hit with autosuspensions. That would be my guess; my experience with HoN and League has led me to believe that the guys programming the games aren't particularly good at what they do, so I wouldn't be surprised if they implemented a half-assed automated system to deal with new accounts and then called it a day.

Pfft, fuck the meta and play AP Trist and AD Ryze (with manamune)

Or are you one of those people who take the game seriously and want to get to 2k in ranked?

The meta-game is really not that daunting. After you reach level 30 all you need to do is sort yourself a few rune pages according to what you like to play (and there's plenty of guides for that) and the road there will give you enough time to get yourself a decent set of heroes and learn how to play them properly.

My biggest advice regarding the meta is never be afraid to google it. Especially when it comes to champion builds, you will find that the recommended items are very rarely good.

 

[Guffe]

Tricky one, sure your firewall or some antivirus program isn't causing this?
Happened to my friend too in the start that he went afk for 5 min (really needed to take a shit) and when he came back some jackass had reported him and he got a 4 day suspension. Not the same thing but you could give it a another shot. See if it continues, check your programs while you play (= you die, alt+esc and check if somethings up, then return to game) otherwise no idea.

 

[JaceArveduin]

The meta-game is really not that daunting. After you reach level 30 all you need to do is sort yourself a few rune pages according to what you like to play (and there's plenty of guides for that) and the road there will give you enough time to get yourself a decent set of heroes and learn how to play them properly.

My biggest advice regarding the meta is never be afraid to google it. Especially when it comes to champion builds, you will find that the recommended items are very rarely good.

I'm not scared of the meta I just haven't given any fucks about it in... oh, iunno, since Udyr was a new champion? I tend to intentionally go against the meta just cause I can, not that anyone ever follows me. I do know for awhile me and some of my mates (one of which actually does know about the meta and is great at the game) swapped some stuff up. I can't remember it completely, but I was playing top as Leona, he was jungling as an AD carry, bot was generally something like Kat/burster, and mid was an assassin or bruiser or something... it's been awhile XD

 

[randomsix]

I honestly just can't get around all the metagame BS that you have to deal with in League.

OT: You could be getting hit with autosuspensions. That would be my guess; my experience with HoN and League has led me to believe that the guys programming the games aren't particularly good at what they do, so I wouldn't be surprised if they implemented a half-assed automated system to deal with new accounts and then called it a day.

Pfft, fuck the meta and play AP Trist and AD Ryze (with manamune)

Or are you one of those people who take the game seriously and want to get to 2k in ranked?

For the kind of game that LoL is, that you can get matched up against someone who has a strictly better character than you because of runes and masteries and summoner spells is a sign of broken design. The principle of it turned me off of the game, because the model is basically pay to win.

Captcha: know your rights

I don't play the game seriously, but I do expect it to be fair.

 

[YeOldeMoose]

snip

Randomsix you really don't know what you are talking about, but this isn't about you.

I am sorry to hear about your bad experience Penguin because LoL is a pretty fun game. I am sure you understand that since the game is free there are a lot of griefers and leavers in games. This leads to the need for an automated suspension service.

Due to the griefers getting banned, a lot of people email Riot about their 'unjust' ban. So, an automated response is put in place. If you do get in touch with a real person I am sure you could get it all sorted out, but I do not know what to tell you about getting in touch with anyone. I am sorry ]:

 

[JaceArveduin]

For the kind of game that LoL is, that you can get matched up against someone who has a strictly better character than you because of runes and masteries and summoner spells is a sign of broken design. The principle of it turned me off of the game, because the model is basically pay to win.

Captcha: know your rights

I don't play the game seriously, but I do expect it to be fair.

Pay to win? You can't even buy Runes for cash. You can buy champions, but you can earn them easily enough, and I'm sitting at 22,000 odd IP and own more champions than I care to play. The Mastery points are gained by levels, which you have to play to earn. Yes, you can buy boosts to earn more XP/IP, but that just means someone's taking a slight shortcut, and are paying for convenience, not power. The matching system can be wonky, I do admit that, and some people who are level 30 really are bad enough to end up against low levels. In fact, one of my friends ranked ELO is actually 700.

No, the main advantage people tend to have is game knowledge. I pretty much know what every hero does, roughly know the cooldown on their skills, what every item does, I (now) know when most of the jungle creeps spawn, I know how long it will be until the jungle creeps respawn, and all kinds of other facts. Hell, I haven't played BFMEII in ages, but I remember in it's expansion Shelob's Sting ability does 9k poison damage over 30 seconds xD

 

[Micalas]

Post this story on the LoL forums. I want to watch Pendragon shit all over it.

 

[Frostbite3789]

-snip-

I say keep playing, suspensions are one thing but a ban is different. I get incredibly upset if I'm playing a normal game (still under 30) and someone disconnects, even if it's for a couple minutes it puts our team at a severe disadvantage. I understand that mistakes happen but it's hard to battle back from being so far behind. It doesn't mean you deserve to be suspended it just means that I'm probably more likely to report you for going afk.

Once you get sent to the tribunal things get a little silly since I hear people auto-punish a lot for the bonus IP (even though it dilutes their voting power) and when looking through the tribunal they won't see that you had an emergency or your game crashed they'll just see you're bad score (I assume) and the fact that you were under-leveled at the end (unless it went on for a long time).

However Riot deals with all the perma bans, which makes it much easier to appeal (and much harder to be banned in the first place) it really sucks you were suspended but have faith that Riot won't screw you over royally (no promises)

maybe try and get a more stable connection before starting?

I have exclusively been playing Co-Op Vs AI on Beginner difficulty, I've always been equal or greater level even when reconnecting (Never AFK), and on top of that I usually have a better k/d ratio than the majority of my team. Since a level 30 friend of mine plays regularly he's given me lots of tips that I've been helping other newcomers with as well, I try being as helpful as possible. There should be no bonus anything for reporting someone since it should be obnoxiously obvious to the company that people will falsely report for the bonus. In fact, I've just finished reading about someone who spent over $300 and has thousands of matches in the game that has been permanently banned and he's only been getting automated messages sent to him saying nothing can be done.

There's no bonus for reporting. You've lost a lot of credibility with that one claim, guy. Like, fault actual things, but once you get into the realm of just making shit up, anything factual you say is immediately called into question, because you had to fabricate one thing, that anyone who plays the game knows to be false.