I think the outrage over torture scenes is absolutely justified.
Blacklist (which to be fair significantly toned down the brutality of its scenes after a backlash) demonstrates the problem neatly: all too often torture in games as well as fiction in general is portrayed as the purview of gritty heroes who override the diplomatic pansies to Get Shit Done and save the day. This is glorification in the purest sense of the word, the portrayal of torture as something cool, dark Freedom Warriors do to protect the homeland and their loved ones from scary foreigners. It's also more or less the exact same line of reasoning used by people to try to justify torture in the real world.
But even if you don't are about that stuff, it's just fucking juvenile and unpleasant. I go to games for entertainment; that doesn't mean they have to be soft and fluffy at all times (I just got done playing the Walking Dead, which has me graphically caving in a zombie's skull while playing as a ten year old girl) but crushing a dude's wrists with a folding chair is not my idea of a good time. I don't want that in my entertainment, I don't want to play as the sort of character who does that. I can understand a torture scene if it's intended to make me hate the main character, but we're obviously not supposed to hate Sam Fisher. He's the cool gritty patriot who saves America, and he does it with torture.
King Whurdler said:
The main reason I disagree with the assertion that GTA V promotes torture is because it is very obviously a scene that is supposed to make you feel uncomfortable. So many people have complained that it makes them feel gross afterwards, and if GTA V really isn't your thing because of it, then so be it, but it making you feel terrible is not a flaw, it's a design choice. The torture in GTA V is meant to be an unnecesary action that probably hasn't achieved much. A grisly thing that is the result of stupid violence, and only causes more stupid violence. Everything from the fact that Mr.K obviously would have told you everything, that you operate simply on the knowledge of the 'terrorist's' race, find out later that said terrorist was a charitable philanthropist, et cetera, is meant to reinforce the fact that what you're doing is nothing but building the profile of that dickhole Steve Haines.
The reason I don't buy this is because of Trevor. It's pretty clear Rockstar loves Trevor and wants the player to also love Trevor. The torture scene in my opinion should have been the moment where the illusion falls away and we realize he's a raging misanthropic asshole, yet he's still delivering funny quips all throughout the scene and the game continues afterward as if nothing unusual happened. Instead of being a horrific moment of brutal violence it's just another "oh, that wacky Trevor!" bit.
Not to mention, I find it a little silly when people don't even bother to bring up the irony of getting upset over a torture scene in a game whose narrative revolves around hurting people.
The difference here is realism. A guy whipping out an automatic rifle and gunning down hordes of police officers and innocent bystanders happens irregularly enough and on a sufficiently small scale that we can recognize such scenes in GTA as goofy fantasies and have fun with them, but exactly the kind of torture the player is made to participate in happens all over the world in real life. It's just too uncomfortable, particularly given the Wacky Trevor issue I talked about above.
This is also why stuff like the near-rape in Hotline Miami 2 bothered people. The violence in that game is ludicrous to the point of surreality, but a man raping a helpless woman is something that happens every day. It's too real, so it becomes disturbing.