Poll: Can Microsoft gain your trust back?

[Yopaz]

Trusting any company beyond what you have to is stupid trusting a company as huge as Microsoft is ridiculous. Companies arent people they exist for a purpose usually to make money they dont care about loyalty or trust as long as they get that money although of course they will try and use these factors in marketing to make it easier to get your money.

So no they cant regain my trust because I never trusted them in the first place beyond what I reasonably expect although in some cases I dont trust them to deliver even on that.

I disagree with this line of reasoning. You're right that you should never assume a company is thinking of what's best for you, that much I agree with. However you should not buy a product unless you trust that the company delivers quality to make it worth your money and time.

Whenever I buy products online I do some checks both on the product and the store. I need to be able to know if the company producing the product can be trusted to deliver a quality product for one and I need to be able to know if I can trust that the store actually sends the product and how good their customer support in case the product does not work as advertised or gets lost in the mail.

There's a difference in trusting that a company looks out for you and that the company won't deliberately try to screw you over for profit.

Edit: It strikes me that I might have misunderstood your post there and actually have argued the point that you were trying to make. If that's the case, please ignore me.

OT: I've never really trusted Microsoft, but I have always been confident that they would deliver decent operating systems with some degree of freedom (even if it's still pretty locked down). Now even that is gone. It's not impossible that I will come to trust Microsoft in the future, but I doubt they can actually manage to get my trust. They might be able to get back my confidence in their operating systems though.

 

[mirage202]

They never had my trust. Sure once (way before Xbone) I had faith in them to deliver what I wanted as an end user but trusting a corporate entity? You'd have to be either a blithering idiot or impossibly naive for that. Their own interests are paramount, not ours.

 

[Lil devils x_v1legacy]

Since Microsoft has reversed many of the policies that most hated, do you trust them again? I'm waiting for a couple of years to see if they have anything that interests me. But for now I'm sticking with PS4 and PC for next-gen.

Option 4 has a typo. It's supposed to be They've always had my trust.

I'm going to be bluntly honest with you. After having worked for them as Xbox support for 3 years, no. I don't think they can win my trust back (not that they have had it for the past 20 years anyway). That said, if they make a complete 180 on their company motto of worship the almighty dollar and use the customer as a stepping stone to gain more of the almighty dollar while wearing steel cleats, then maybe they can earn my trust. That said their company policy on XBox is basically don't do anything that will constitute a refund under any circumstance you can avoid. You are authorized to go against company policy if you can avoid issuing a refund without a direct lie to the customer. Even if MSFT knows for a fact that you have charges on your account that were not made by you, you get the choice of going to the bank and getting your account banned (permanently or until you pay MSFT back) or filing a fraud report with MSFT that can take up to 2 years (in some extreme cases, 2 months average) to investigate and get a refund.

I am glad someone said it.
That is something I don't think people realize until they are in the situation. Microsoft does not give refunds, even if you do not receive the product. Yes, they will actually expect you to pay for products and services you never receive, and have no recourse. Having dealt with xbox customer service, from the customer standpoint, I can confirm that is the case. People do not realize that this is how it is until they have an issue and try to get it resolved. Most just suck it up as a learning experience and never take the effort to get it resolved because of how difficult Microsoft makes it for them to do so. They make you jump through hoops and go in circles until you give up. LOL

 

[KingsGambit_v1legacy]

While I despise their original DRM policies, they did the "right" thing by removing those absurd restrictions. They had an opportunity to do something new, but they did it wrong by taking away ownership and consumer rights in lieu of publisher power and control. They should instead have kept physical media, allow them to be installed to the hard drive with a serial code but have the serial code able to be "taken back" out again, removing it from the hard drive and making the disc sellable again. Digital games could have been shared, within reason, and traded/sold without restriction.

Had they done this, they would have whooped Sony and Nintendo so hard the XBOne would've been as hard to get hold of as the Wii was when it was first released (and for almost 2 years after).

While I *may* buy an XBOne, I will never use XBL again (so no online play or DLCs, onyl offline SP and Coop). M$ let hackers get away with £150 of my money and did nothing about it, I will never spend another penny on the service again. I strongly urge anyone else who doesn't want their money stolen from them to either *not* use the service, or if you must, for whatever reason, do not associate any credit cards, PayPal accounts or other financial information with your account, at all. Buy virtual funds from retailers, enter codes into the system and that's it. I never thought it was possible to have money stolen from XBL but it was, and M$ customer services wouldn't help me despite repeated calls for aid. They lost my custom and that of my friends and I hope other Escapists will take note.

And I'm not the only one [https://www.google.com/search?q=money+stolen+xbox+live]. It's a massive problem.

Also, the PS4 looks more interesting, Sony seem a lot more interested in their customers and Infamous 2 looks pretty cool.

 

[DazBurger]

Yes. Easy! Be more Valve.

 

[Cecilo]

I never trusted Microsoft.

It's an American thing I' ll never understand, trusting faceless corporations.

yes, sure. That's why Japan's top selling consoles and games earlier this year were 3DS and Nintendo games [http://megagameshub.com/2013/04/10/console-sales-drop-in-japan-week-ending-7th-april-3ds-still-on-top/]. Because Americans are the only people ever to do that.

You know that's not an argument against right?

You are right, We 'muricans. So stupid. Guns and Psuedo freedom. Hold on let me eat this nice juicy hamburger from McDonalds. You know because all us 'muricans do is eat, drink, and shoot guns into the air and support faceless corporations.

How dare we have some less intelligent people with disposable income who use the internet. I am so sorry rest of the world, so very sorry that the entirety of my country down to every last man and woman is ruining the rest of the world with our collective stupidity and corporation worship.

Just on the off chance anyone thinks this is serious. You should have been able to see the sarcasm dripping off of it. If this is also not obvious, I am just a little tired of the "'Muricans" Thing.

 

[Waaghpowa]

Why would anyone trust a big company like Microsoft? It boggles my mind.

I also find it hilarious that some people say "no I wont trust microsoft, but I will trust Apple!"

......seriously?

 

[Harry Mason]

I don't think it's a matter of trust. We all know what they'd (they being everyone, really) like to do with DRM, etc.

The difference with Microsoft is that they've demonstrated the willingness to shove all that crap down our throats without us, the market, or the distribution model really being ready for it. They have come out and revealed to the world that they have become too unstable and desperate to even unfurl an evil plan slowly.


So it's not a matter of trusting Microsoft. I think I know more about them at face value than I do Sony. It's that question of "why would I jump back on a ship when I can clearly see it's sinking?"

 

[klaynexas3]

I never trusted Microsoft.

It's an American thing I' ll never understand, trusting faceless corporations.

yes, sure. That's why Japan's top selling consoles and games earlier this year were 3DS and Nintendo games [http://megagameshub.com/2013/04/10/console-sales-drop-in-japan-week-ending-7th-april-3ds-still-on-top/]. Because Americans are the only people ever to do that.

You know that's not an argument against right?

You are right, We 'muricans. So stupid. Guns and Psuedo freedom. Hold on let me eat this nice juicy hamburger from McDonalds. You know because all us 'muricans do is eat, drink, and shoot guns into the air and support faceless corporations.

How dare we have some less intelligent people with disposable income who use the internet. I am so sorry rest of the world, so very sorry that the entirety of my country down to every last man and woman is ruining the rest of the world with our collective stupidity and corporation worship.

Just on the off chance anyone thinks this is serious. You should have been able to see the sarcasm dripping off of it. If this is also not obvious, I am just a little tired of the "'Muricans" Thing.

As sick as I am of the whole "Muricans" thing, he does have a point that sales figures mean nothing about whether or not people trust a corporation, just that people buy stuff from Nintendo. I'll buy a thing or two from them, doesn't mean I trust them any more than I do other companies.

But even so, him acting like it could only happen in America is bullshit, like all those other "only in America" when there are some pretty bullshit things that happen in other countries too.

OT: I'll use a Microsoft product if it's good and competition doesn't meet my needs or more. In other words, Windows 7 is the newest actual Microsoft product I've in anyway actually bought, and that's even only because it was on the computer that I bought. Beforehand it was XP, which was in a similar situation as the Windows 7 on this computer. Besides that, I have yet to purchase an Xbox of any kind, nor any other Microsoft hardware. There is an Xbox and a 360 in my house, but my dad bought use the Xbox with Halo 2 for $50(which was kind of awesome), and my brother bought the 360. That's my relationship with Microsoft, so if they make a decent OS any time soon, I might upgrade to that. Besides that, they won't be receiving my money.

 

[ryessknight]

Not right away. I refuse to buy a xbone but if they learn there lesson from its failure and make a better system next time i might give them a chance again.

 

[DanielBrown]

Mjeh. I was never planning on getting an Xbone anyways. I own a 360 and I really dislike it, so all I felt when their next console came crashing down was skadeglädje(Swedish word for schadenfreude, much easier to spell. Use this one instead people!).

So in conclusion: they never had my trust to begin with.

 

[Foolery]

Nope. Corporations and trust are two things that don't go together. They're not a person. You don't know them personally, and they don't really give a damn about you. Just your wallet. So, in short, no corporation has my trust. They might potentially make something I like, and I might potentially buy it. That's it, that's all. Simple.

 

[TheYellowCellPhone]

Not after the complete mess of Windows 8 and the Xbone. Shame, really, I thought more of them than to switch to an anti-consumerist approach when it came to their latest OSs and software.

 

[Maximum Bert]

*snip*

I only trust that a company will deliver the goods after I have given them money because if they dont then they wont remain around for long however I also trust that if possible they will try to get out of any obligation to provide anything for the money you give them. Nothing surprises me where money is concerned I just hope I get what I pay for and am never surprised when I get screwed over its happened way to many times to me now and Microsoft have screwed me and one friend in particular over enough times for us to be especially pissed off with them.

 

[Yopaz]

*snip*

I only trust that a company will deliver the goods after I have given them money because if they dont then they wont remain around for long however I also trust that if possible they will try to get out of any obligation to provide anything for the money you give them. Nothing surprises me where money is concerned I just hope I get what I pay for and am never surprised when I get screwed over its happened way to many times to me now and Microsoft have screwed me and one friend in particular over enough times for us to be especially pissed off with them.

I don't think you understand what I am saying here. I make sure a company is worthy of my trust before I hand them my money. Blind trust is stupid, trusting within reason isn't. A company earns my trust. I don't simply place my trust in them. I research who's worthy of my trust and money. You don't trust and yet you get screwed over. I trust and I rarely get screwed over.

See the difference?

 

[Mister Chippy]

Yes, Microsoft will be able to earn my trust back, just like Sony has after the almost as bad screwing up of the PS3 launch.

It will be a long slow process, but barring another massive fuckup I'm sure that eventually I'll forgive them.

However, this will remain as a blemish on their record for a long time, and when they next release something like the Xbone any misstep that reminds me of what happened to the Xbone will cause them much more damage than if this whole mess had never happened.

 

[Maximum Bert]

*snip*

I only trust that a company will deliver the goods after I have given them money because if they dont then they wont remain around for long however I also trust that if possible they will try to get out of any obligation to provide anything for the money you give them. Nothing surprises me where money is concerned I just hope I get what I pay for and am never surprised when I get screwed over its happened way to many times to me now and Microsoft have screwed me and one friend in particular over enough times for us to be especially pissed off with them.

I don't think you understand what I am saying here. I make sure a company is worthy of my trust before I hand them my money. Blind trust is stupid, trusting within reason isn't. A company earns my trust. I don't simply place my trust in them. I research who's worthy of my trust and money. You don't trust and yet you get screwed over. I trust and I rarely get screwed over.

See the difference?

No I think we are on different wavelengths I ofc research before handing over my money I want to be as sure as I can be I will get what I paid for but I dont trust that I will, I only hope I will just because I and every one else has got we we paid for every time so far does not mean I trust them not to screw me over next time this is not a person we are talking about this is a company and you can never trust a company except to look out for itself (or a person really but I trust certain people much more than I do any company).

Trust should always be earned and you never give trust unless you have absolutely no choice which is not applicable in this thread. As I said in my original post you have to trust companies and people to some extent but theres no reason to trust companies in particular beyond that. But maybe trust is the wrong word there I have to deal with companies at some point and I hope they deal with me fairly and I ofc do research where possible to see if others feel they have been dealt with fairly by that company but I still dont trust them to be that way with me only hope. I suppose its like gambling if I have a hand thats better than every other hand bar one (hypothetical situation) I would feel good about winning but I wouldnt trust it to because there is always the chance it wont.

Research dosent dictate who is worthy of trust thats all down to the individual and what factors sway them to assume something is worth their trust. Also not trusting does not mean getting screwed over in fact its basically the opposite except screwing over yourself as you have to take calculated risks to live really. Just because you trust a company does not mean you wont get screwed over by them its just you have taken a calculated risk that you wont basically what every sensible person does.

 

[Roxor]

Forget the Xbone, I haven't trusted Microsoft since Windows ME.

I think you just redefined the word grudge.

Anyway I think trusting any company is stupid. I'm a Valve fanboy as hardcore as they come, I still don't trust valve worth shit.

Actually, it wasn't Windows ME that made me stop trusting them, it was just growing up and realising that companies are psychopaths who shouldn't be trusted with anything.